Transfer Center Scheduler, EMS

About the role

The primary purpose of the Transfer Center Scheduler position is to function as a receptionist and scheduler/registrar for the University Hospital's Transfer Center, including scheduling, confirming, maintaining, and monitoring patient transfers and discharges, registration, receptionist activities, and other general duties.

Responsibilities

• Coordinates appropriate and timely transportation requests.
• Accurately confirms, maintains, and monitors patients’ transfer and/or discharge.
• Pre-registers transfer patients completely and accurately in the EPIC and StatCall software.
• Coordinates with Bed Management and Ambulance Communication for timely transfer, appropriate bed assignment, or discharging of patient.
• Documents and records ambulance arrival times into StatCall software.
• Facilitates routine, non-clinical transportation requests such as lab work, records, surgical trays, etc.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Requirements

• High school diploma or GED required; Associate degree preferred.
• Minimum of one (1) year of experience in patient registration and/or scheduling required.
• Proficient computer skills, including Microsoft Office applications.
• Excellent customer service skills required.
• Detail-oriented with strong organizational and communication skills.
• Professional telephone etiquette required.
• Ability to multitask effectively in a fast-paced environment.
• Ability to present information clearly and effectively in one-on-one and small group settings.
• Knowledge of EPIC and StatCall software preferred.

Benefits

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Pay

In compliance with New Jersey’s Pay Transparency Act, the hourly range for this position is:

• Probationary Rate: $23.48
• Job Rate: $23.98
• Two (2) Year Rate: $24.70

University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.