EMS Manager - Transport Operations

About the role

The EMS Manager, BLS Transport Operations, is the key leader responsible for the development, operational planning, coordination, and performance management of the non-emergent transport division within the EMS Department.

Responsibilities

• Direct Daily Operations: Oversees and manages the daily operational workflow of the BLS division, including transport logistics, deployment efficiency, vehicle readiness, and maintenance of all BLS quarters and equipment.
• Resource Utilization: Monitors budgetary guidelines and identifies effective ways to utilize system resources, maximizing operational performance and minimizing waste.
• Service Excellence: Acts as a role model for desired company values and takes primary responsibility for resolving complex patient and customer service issues related to BLS transport.
• System Reassessment: Continually assesses EMS system needs and implements operational changes to maximize performance, efficiency, and response times within the BLS division.
• Staff Leadership & Development: Communicates clear performance expectations to BLS field staff and provides consistent, constructive feedback. Initiates and assists in building and issuing performance improvement plans in coordination with the Clinical Manager and Medical Director.
• Training & Onboarding: Works closely with the clinical and education teams to lead the BLS orientation process and oversee the BLS Field Training Officer (FTO) program, ensuring FTOs are properly supported and effective.
• Engagement & Culture: Fosters a professional, safe, and positive work environment that emphasizes teamwork, high clinical standards, and compliance.
• Quality, Compliance & Clinical Support: Assists the Clinical Supervisor with the initial review of clinical documentation and quality assurance/improvement (QA/QI) for the BLS service line. Collaborates with the clinical team to plan, organize, and execute the BLS sections of annual EMS competencies and ongoing staff educational initiatives. Supports the Clinical Supervisor in investigating clinical concerns, gathering findings, and presenting them to the Clinical Manager and Medical Director. Coordinates appropriate and coordinated use of operational, educational, and quality resources between AtlantiCare EMS, other hospital departments, and external regulatory agencies.

Requirements

• Education: Bachelor's degree in healthcare, EMS, Business or related field required.
• Licenses/Certifications: Licensed as an EMT or as a Paramedic by State of NJ required or current Licensure as a Registered Nurse in the State of New Jersey or current multi-state license required. Current American Heart Association BLS required upon hire or transfer. Completion of the National Incident Command Courses, ICS 100, 200, 700 and 800 required upon hire or transfer. Valid Driver's License required upon hire or transfer. FEMA Professional Development Series, ICS 300, 400 required within 1 year of hire or transfer. NJ EMD and Communications Officer required within 1 year of hire or transfer.
• Experience: 10-15 years' EMS work experience in a 9-1-1 system including non-emergent transport experience. Previous Leadership Experience required.

Qualifications

• Effective interpersonal, organizational and communication skills required.
• Knowledge of all aspects of emergency policies and procedures and clinical applications required.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite.

Benefits

Total Rewards at AtlantiCare offers a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retail Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs
• Voluntary Benefits, including Pet Insurance and more

Pay

Pay transparency information will be provided upon request.

Schedule

This position requires flexibility to work field shifts as required by EMS Leadership.