Transport Operations Manager

Adventurous . Experienced . Inclusive . Reliable . Professional Adventure Medics Event Medical, Wildland Fire, Medical Classes and Emergency Services Founded in 2015 in Bend, Oregon, Adventure Medics is a private EMS company providing emergency and critical care ambulance transport, event medical services, wildland fire medical and rescue support, industrial medical standby, and EMS training across Oregon, Washington, and Arizona. Behind our field teams is a small, close-knit operations and admin staff that keeps everything running — from fleet logistics and financial management to HR, compliance, and scheduling. We're looking for people who take pride in the behind-the-scenes work that makes frontline care possible. Transport Operations Manager Role And Responsibilities Direct daily IFT operations in Oregon including ALS, BLS, CCT, and discharge servicesMonitor timekeeping for accuracy and submit for payrollMonitor daily transport volume, unit utilization, and SLA complianceCoordinate with third-party dispatch to ensure efficient call handling and responseOversee configuration and maintenance of operational systems including ImageTrend Elite, Kiteworks, Fleetio, and NinthBrain SuiteDevelop and edit standard operating guidelinesCoordinate with supply & fleet manager to ensure maintain equipment and inventory levelsMaintain relationships with community partnersMonitor daily and monthly revenue projections, collection rates, and revenue per transportWork with the third-party billing company (Systems Design) to ensure timely and accurate billing, and monitor collection performance and payer mixPull and analyze billing reports (Annual Collection Statistics, Charge Status, Level of Service Summary, Month End Summary, AR Aging)Develop financial models for staffing scenarios, new service lines, and contract opportunitiesDetermine and manage optimal staffing levels and shift structures based on call volume, financial targets, and 24/7 coverage requirementsDevelop job postings, conduct interviews, and make hiring recommendationsOversee clinical KPI tracking and performance improvement Monitor chart completion and validation rates to ensure documentation meets state/billing requirementsEnsure compliance with EMS regulationsMonitor/develop dashboards to track volume, revenue, KPI’s, QA/QI, trends, and reportingDevelop training materials, coordinate ongoing clinical training, and track education for transport staffStaff the ambulance or discharge as needed Required Qualifications And Skills 3+ years of progressively responsible EMS operations or management experienceDemonstrated experience managing P&L, budgets, and financial reportingExperience with Microsoft office 365 toolsStrong organizational, communication, and time-management skillsAbility to work well within a team and adapt to ongoing changesExperience with EMS billing, payer mix analysis, and revenue cycle managementProficiency with EMS technology platforms (ePCR systems, scheduling software, fleet management tools)Strong analytical skills — ability to interpret financial data, identify trends, and make data-driven decisionsExperience developing and managing hospital transport contractsValid driver's license with clean driving record Preferred Qualifications And Skills Active Paramedic certification (or higher)Bachelor's degree in Healthcare Administration, Business, or related fieldExperience managing multi-state EMS operationsFamiliarity with ImageTrend Elite, NinthBrain Suite, Fleetio, and/or KiteworksExperience responding to RFPs and developing service proposalsKnowledge of CMS ambulance billing codes and reimbursement structures Benefits 401(K) matchingHealth, Dental, life, and accident InsuranceVision stipendLife and Accident InsurancePaid Time offEmployee assistance programs Adoption assistanceEducation Scholarships The Pay Range For This Role Is 80,000 - 90,000 USD per year(Bend Headquarters)