Employee Relations Specialist

About the role

The Employee Relations Manager, HR Shared Services supports managers and employees in resolving workplace matters, conducts investigations, and advises on performance management.

Responsibilities

• Counsel, guide, and educate managers on optimal performance and resolution of complex employee relations and performance management/discipline matters
• Provide non-routine HR Policy consultation, guidance, and interpretation for employees and managers
• Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work-related issues
• Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, and Employment Legal as appropriate
• Recommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion
• Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps
• Review draft performance improvement plans prior to delivery to the employee
• Consult and review involuntary terminations
• Collaborate with HR Business Partners, and/or line of business leadership as required to properly mitigate risk
• Develop position statements in response to local, state or federal labor complaints, charges, audits, and other legal matters
• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

Qualifications

• Bachelor's degree in HR or related field is required
• 5+ years of experience in employee relations, HR generalist, or related experience
• HR certification is preferred
• Working knowledge of state and federal employment laws
• Demonstrated experience working across multiple states
• Exercise sound judgment and make decisions in a fair and consistent manner
• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
• Communicate effectively, both orally and in writing, with individuals at all levels within the organization
• Handle sensitive and highly personal information on a daily basis and maintain confidentiality
• Work independently to analyze data and provide management with constructive recommendations
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual (English and Spanish) preferred

About Aramark

Aramark is an equal opportunity employer committed to diversity and inclusion. Learn more about working here at aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.