Employee Relations Specialist

What you’ll do

At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As an Employee Relations (ER) Specialist in the Human Resources Department, you’ll help shape operations, support our dedicated field teams, and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Daily Impact

• Employee Relations Case Management: Serve as the first point of contact for HR cases, providing timely and consistent responses to employee relations inquiries and escalating complex issues as appropriate.
• Investigations & Documentation: Conduct investigations documenting findings and providing recommendations on cases.
• Policy Interpretation & Guidance: Provide clear guidance to managers and employees on Company policies, standards, and employee relations best practices.
• Compliance Training Administration: Coordinate, track, and follow up on required compliance training programs, ensuring deadlines and standards are met.
• Training Content Support: Partner with HR, Legal, and Compliance teams to update and maintain training materials in alignment with new laws and policy changes.
• Legal & Records Requests: Manage personnel file requests, subpoena responses, unemployment claims, and other legal documentation requests while maintaining confidentiality and data privacy.
• Document Management: Maintain organized, compliant records in accordance with HR data retention and documentation requirements.
• Quarterly ER Review Leadership: Lead the quarterly employee relations review process, including data collection, analysis, and preparation of insights for HR leadership.
• Trend Analysis & Reporting: Identify patterns in case types, performance actions, turnover, and compliance issues to inform proactive interventions.
• Process & Policy Improvement: Recommend enhancements to policies, procedures, and workflows based on ER trends, case themes, and organizational needs.
• Cross-Functional Collaboration: Work closely with HR, Legal, Compliance, and Operations partners to ensure alignment on ER issues, investigations, litigations, emerging risks, and recommended actions.
• Risk Mitigation: Apply sound judgment and employment law knowledge to reduce organizational risk and ensure fair, consistent employee treatment, escalating issues to the Legal Department where appropriate.

Minimum Job Requirements

• Experience: 2 years of employee relations experience.
• Education: Bachelor’s degree in related field.
• Skills & Competencies: Employee Relations Expertise, Investigation & Documentation, Communication & Influence, Data Analysis & Reporting, Critical Thinking & Problem Solving.

Benefits & Wellness at SCA

• 401(k) with Match: Plan for the long haul—retirement is another kind of clean sweep.
• Health, Dental, Vision & Life Insurance: Take care of what matters most with benefits designed to support you and your family’s wellbeing and future.
• Short- & Long-Term Disability: If life throws a pothole your way, we help you keep rolling.
• Indemnity Insurance: Extra protection for life’s unexpected detours.
• Paid Time Off & Holidays: Even the best machines need downtime.
• Training Programs: Shift into high gear with learning and career advancement opportunities.
• Team Focus: We show up for our customers and each other, every day.
• Culture that Cares: People are the heart of everything we do, fostering a culture of respect, safety, and growth.
• Rooted in Respect: A company with a name people know & trust - built on relationships, community pride and a people focused approach to leadership.

Physical Requirements & Travel

• Lifting: Up to 15 lbs. (i.e., office supplies, files, small equipment).
• Sitting/Standing: Primarily desk-based with occasional standing or walking.
• Dexterity: Ability to use computers, phones, and standard office equipment.
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work.
• Travel: Occasional local travel may be required for meetings or site visits.
• Attendance: Regular and predictable attendance is an essential job function for this position.