Employee Housing

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

About the role

The Housing Coordinator partners with various stakeholders to create an exceptional experience for employee residents. This role focuses on delivering exceptional customer service and operational excellence to ensure a positive, safe, inclusive, vibrant, and affordable housing environment compliant with all regulatory requirements. Strong organizational skills, attention to detail, and a commitment to high-quality customer service in a fast-paced environment are essential.

Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality, and resolve issues promptly to maintain resident satisfaction through a case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.
• Complete other tasks as directed and assigned.

Requirements

• High School Diploma; some college coursework or a college degree preferred.
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills.
• 1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance.
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization.
• Ability to handle confidential information with discretion and in compliance with data protection regulations.
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software experience preferred.
• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally.
• Proficiency in Spanish preferred.
• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality.
• Minimum age: at least 18 years.

Preferred Skills

• Problem-solving skills
• Effective time management
• Adaptability
• Strong critical thinking

Benefits

• Free ski/snowboard passes for employees, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development opportunities.
• Referral Program.

Pay

The expected pay range for this position is $20.00/hr - $23.00/hr. Individual compensation decisions are based on a variety of factors.

Schedule

• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full-time hours available
• Housing Availability: Yes