Employee Housing

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

About the role

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant, and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment.

Responsibilities

• Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
• Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
• Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
• Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
• Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
• Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
• Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
• Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
• Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.
• Complete other tasks as directed and assigned.

Requirements

• High School Diploma; some college coursework or college degree preferred.
• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills.
• 1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance.
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization.
• Ability to handle confidential information with discretion and in compliance with data protection regulations.
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally.
• Proficiency in Spanish preferred.
• Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality.
• Minimum age: at least 18 years.

Preferred Skills

• Problem-solving skills.
• Effective time management.
• Adaptability.
• Strong critical thinking.

Benefits

• Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.
• Housing availability.

Pay

The expected pay range is $20.00/hr - $23.00/hr. Individual compensation decisions are based on a variety of factors.

Schedule

• Employment Type: Winter Seasonal 2026/2027.
• Shift Type: Full Time hours available.