Employee Benefits Account Administrator

Job Summary

Responsibilities

• Serve as the primary contact for clients regarding their employee benefits accounts, providing support and guidance in the implementation and administration of plans.
• Manage plan renewals, updates, and compliance with applicable regulations, ensuring smooth account maintenance and adherence to deadlines.
• Process employee enrollment, termination, and changes within benefit plans, maintaining an organized and accurate database.
• Work collaboratively with insurance carriers and benefits providers to resolve billing, claims, and eligibility issues effectively.
• Conduct periodic reviews of client benefits plans to ensure ongoing relevance, competitiveness, and compliance.
• Provide training and educational sessions to clients and their employees on benefits offerings, options, and processes.
• Identify opportunities for service improvements and innovation to deliver exceptional client experiences.
• Stay informed about industry trends, regulatory updates, and market developments related to employee benefits and use this knowledge to guide clients effectively.
• Maintain accurate and detailed records of client interactions, transactions, and changes to comply with company policies and best practices.
• Support team members in cross-functional projects and operational initiatives as needed.

Qualifications/Requirements

• Previous experience in employee benefits administration, account management, or a similar role.
• Strong organizational and analytical skills with a demonstrated ability to manage multiple accounts or projects simultaneously.
• Excellent verbal and written communication skills with a focus on building positive client relationships.
• Proficiency with benefits management software, Microsoft Office Suite (Excel, Word, Outlook), and familiarity with HRIS systems is a plus.
• A sound understanding of employee benefits programs, including health, dental, vision, life insurance, retirement plans, and compliance requirements.
• Proven problem-solving skills and the ability to work independently as well as within a team environment.
• Commitment to professional growth and staying updated on trends in employee benefits administration.