Emergency Services Dispatcher I/II/III

About the role

The Town of Estes Park seeks interested and qualified applicants for the position of Emergency Services Dispatcher. For more information about our community, the organization, and our application process, please refer to our employment brochure here.

Responsibilities

• Receives and is responsible for emergency and non-emergency incoming calls, determines urgency of calls and dispatches proper law enforcement, fire, ambulance or municipal service, makes other notifications as needed.
• Communicates with various callers to obtain complete information to determine urgency and need for dispatching police, fire, medical or other response.
• Maintains contact with officers/responders noting locations, activity, and officer comments into the Computer Aided Dispatch (CAD) system and monitors for officer safety.
• Gives emergency medical instructions, as outlined in protocol, while dispatching appropriate services.
• Enters all calls for service into Computer Aided Dispatch (CAD) system including phone cases, call-backs, fire and ambulance calls.
• Receives and transmits radio traffic to multiple agencies on multiple channels; relays information to proper channels for response.
• Collaborates with other agencies during incidents.
• Maintains on call duty rosters for the municipal utilities, streets division, parks division, Victim Advocates, CO Parks and Wildlife officers, and RMNP Rangers; receives after hours calls for services from these entities; contacts appropriate agencies as requested by citizens and officers.
• Maintains and updates local warrant file, hot files, including computer entry and cancellation and the filing of same.
• Maintains logs, lost and found property, animal control, abandoned vehicles.
• Uses a variety of local, State and Federal computer systems to provide follow-up services for officers regarding requests for warrant confirmation, missing persons, vertical status and other officer safety information.
• Maintains required certificates and continuing education hours.
• Affords assistance on special projects to improve of dispatch or other areas within the Department.
• Provides excellent customer service to internal and external stakeholders.
• Communicates effectively, both verbally and in writing, and follows oral and written instructions.
• Establishes and maintains effective working relationships with employees, customers and the general public.
• Performs higher level tasks with additional responsibilities with minimal supervision.
• Provides direction for communications personnel as assigned when supervisor is not present, ensures that orders and instructions are carried out; reviews the work of less senior Dispatcher.
• Maintain dispatch schedules and time off requests to ensure proper staffing level.
• Maintains proficiency and active status as a trainer; assists with coordinating employee training and development.
• Serves as liaison with countywide Quality Improvement Units, Medical Dispatch Review Committee and other agencies as assigned.
• Develops and maintains proficiency in a technical area of communications as assigned.

Qualifications

• High school diploma or equivalent (GED).
• One year of experience in customer service, dispatcher, communications or a related field.
• Successfully complete CTO Training Program.
• Meet the qualifications for Level II.
• Training at instructor level or specialist in the field, specified in the department.
• One year of experience at the Dispatcher II level.

Skills

• Knowledge of applicable laws and ordinances.
• Knowledge of applicable policies, procedures and precedents pertaining to the dispatch of personnel and equipment for user agencies.
• Proficiency in the use of radio equipment, telephone, computer, Emergency Alert, and all other systems and equipment assigned to the Communications Center.
• Ability to multi-task multiple calls/radio transmissions while remaining calm, gathering complete information, making correct assessments of situations and relaying correct and timely information to proper channels for response.
• Ability to act effectively in crisis situations and to deal tactfully with citizens, responders, and other Town employees in a wide variety of stressful situations.
• Ability to communicate with emotional persons and elicit the proper information and responses from them.
• Ability to exercise independent judgment and work with minimal supervision.
• Ability to understand and carry out oral and written directions.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to use standard office equipment, including personal computer.
• Ability to use standard office and specialized emergency dispatching/policing software.
• Ability to pass standard medical exam within normal parameters, specifically within regard to the listed essential job functions.
• Ability to work rotating shifts, weekends and holidays.
• Ability to act as a positive role model for the department and personnel.
• Ability to supervise, train and evaluate assigned personnel.

Benefits

• Retirement.
• Medical (eligible spouse, family).
• Dental (family).
• Vision(family).
• Life insurance.
• Sick leave.
• Vacation.
• Floating holidays.
• Volunteer leave.

Pay

• Emergency Services Dispatcher I - TP 150 $55,188 - $77,263 annual equivalent
• Emergency Services Dispatcher II - TP 160 $60,707 - $84,989 annual equivalent
• Emergency Services Dispatcher III -TP 170 $66,777 - $93,488 annual equivalent

Schedule

• This position is full time and in person at the Estes Park Dispatch center.

Application

Interested candidates should please submit complete application, resume, and cover letter. Physical Requirements And Work Environment, Pre Employment Physical Required, and Pre Employment Drug Screen Required details can be found in the provided document.