PUBLIC SAFETY EMERGENCY DISPATCHER I/II

We need to output HTML fragment with sections: About the role? Actually we have "About The Position" and "About The Agency". Also "Examples of Work" maybe responsibilities. "Qualifications". Also maybe "Benefits"? Not present. "Pay"? Not present. "Schedule"? Not present (though shift info is in About The Position). We should not create sections unless real specific content. So we can have sections: About the role (maybe combine About The Position?), Responsibilities (Examples of Work), Requirements (Qualifications), maybe Agency info as About the agency. Also maybe "Work Environment" from About The Position details. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only those headings if content exists. We have content for About the role (About The Position). Responsibilities (Examples of Work). Requirements (Qualifications). Also maybe Skills? Not explicit separate. Could embed skills in qualifications. We'll not create Skills if no specific list. Benefits, Pay, Schedule: not present (though schedule info is in About The Position but it's not a separate schedule section; we could put schedule info under About the role). The instruction: "Prefer a few substantive sections over many thin ones." So we can combine. Thus output:

About the role

... content from About The Position (including shift, environment, physical demands, essential employee, etc.) plus maybe agency description? Actually About The Agency separate; could be another section About the agency but not in allowed headings. Could we use About the role to include both? Might be okay. But we have also "About The Agency" content; we could put under About the role as well, or maybe create a separate heading not in list? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings only. So we should not create other headings like About the agency. We could incorporate agency info into About the role or maybe under Responsibilities? Better to put agency info under About the role as background. Thus About the role paragraph will include both position description and agency background. Responsibilities: list of examples of work (bullet list). Use

• . Requirements: list of minimum qualifications and maybe additional info (conditions of employment, training, etc.) Could be a list. We must preserve all substantive information; not invent. So we need to include details: high school diploma or GED, at least 18, one year experience, etc. Also conditions: must pass exam, background investigation, drug screen, etc. Also training requirements: NAED courses, CPR, etc. Also essential employee, shift, uniform, etc. Also location info maybe? Could be included in About the role or Requirements. Since location is substantive, we should include somewhere. Could add a short paragraph under About the role: Job Location: ... Conditions of Employment: ... but we must not repeat boilerplate like EEO etc. We can include location and conditions as part of Requirements or About the role. We must not include application instructions, cookie/navigation/legal/EEO etc. So remove those. Let's extract substantive content: From text: - Nature and Variety of Work intro: Prince George’s County Government provides dynamic inclusive workplace etc. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. The Office of Homeland Security is seeking qualified applicants to fill Public Safety Emergency Dispatcher I/II positions, Grade P16/P18 in the Public Safety Communications (PSC) Division for its upcoming Fall 2026 training class. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today. - About The Position: details about shift, environment, physical demands, essential employee, etc. - About The Agency: history of OHS, PSC, EM. - Examples of Work: list of duties (multiple sentences). We'll turn into bullet list. - Qualifications: Minimum Qualifications: high school diploma or GED, at least 18, one year responsible work experience as emergency/non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using a two-way radio OR Experience as a Public Safety Emergency Call Taker II with Prince George's County Government. Must pass agency-specified entrance examination. Each applicant must include information that clearly demonstrates qualifications. - Additional Information: Job Location: 17321 Melford Blvd, Bowie, MD 20715 and/or 7915 Anchor Street, Landover, MD 20785. Conditions of Employment: upon selection must meet min quals and pass OHS 9-1-1 Specialist exam (if not passed after 8/1/2024). Pass background investigation (medical exam, drug screen, random drug/alcohol, psychological screening). Able to work ten or twelve hour rotating shifts. Have ability (driver's license, vehicle, or other reliable transportation) to report to primary center in Bowie or backup center in Landover at prescribed reporting times or when directed. Wear departmental uniform and headset. Satisfactorily complete all components of Academic (Phase 1) training program achieving min score 80% on quizzes, exams, practical evaluations. Complete NAED ETC course and obtain ETC certification with min 80% on exams. Complete NAED – EMD course and obtain EMD certification with min 80%. Complete NAED – EFD course and obtain EFD certification with min 80%. Complete NAED – EPD course and obtain EPD certification with min 80%. Complete Maryland State NCIC CN2 training course and obtain NCIC - CN2 certification with min passing score. Complete CPR/BLS course for Health Care Providers and obtain CPR certification with min 80%. Complete and meet all training and performance standards and demonstrate proficiency as required by the agency. Be willing and able to serve as an essential employee. This position is essential. Essential employees expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Expected to report or remain at work when other County employees are granted Administrative Leave. - Selection Process: phases etc. Might be considered procedural; maybe we can include as part of Requirements? But it's about process, not qualifications. Could be omitted? The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we should keep selection process details. However we have no heading for Selection Process; we could incorporate into Requirements or maybe a separate section not in list? But we must only use allowed headings. Could we add a section like "Selection Process"? Not in list but the instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not create other headings. We could embed selection process details into Requirements or About the role. Probably under Requirements as part of "Requirements" heading. Thus Requirements section will include minimum qualifications, conditions of employment, training requirements, selection process steps. We must not include boilerplate like EEO, scam warning, etc. Also remove duplicated lines. Now craft HTML. We'll produce:

  About the role

  Prince George’s County Government offers a dynamic and inclusive workplace across its 30 agencies, dedicated to serving residents with essential resources and services. Located minutes from Washington, DC, the County blends urban vibrancy with serene surroundings. Bilingual applicants are encouraged to apply. The Office of Homeland Security is seeking qualified applicants for Public Safety Emergency Dispatcher I/II positions, Grade P16/P18, in the Public Safety Communications (PSC) Division for the upcoming Fall 2026 training class. This role is critical to maintaining and supporting public safety. The position involves 12‑hour rotating shift work in a secured, windowless office with a specialized low‑light system, requiring prolonged sitting at a workstation monitoring computer screens and entering data. Physical demands include reaching, fingering, grasping, hearing/listening, seeing/observing, typing, and repetitive motions; vision must allow close focus and reading of standard text and VDT displays, with or without corrective lenses; hearing must be adequate with or without a headset‑compatible aid; speech must be clear for telephone/headset communication. Employees must work on‑site (no telework) and may be assigned to one of four 12‑hour rotating shifts to meet service‑level requirements. The role is designated essential; incumbents must be willing to report during standard or non‑standard hours, emergencies, or when other County employees are placed on administrative leave.

  Responsibilities

  • Dispatch police officers, deputy sheriffs, and/or Fire/EMS units to respond to routine or emergency calls for assistance.
  • Provide special instructions, hazard information, and additional information as appropriate or as requested by police officers, deputy sheriffs, or Fire/EMS personnel.
  • Follow guidelines for entering information for broadcast to law‑enforcement officers countywide; operate a workstation with multiple computer systems including Automatic Call Distribution (ACD) 9‑1‑1 emergency and non‑emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage, and process incoming emergency and non‑emergency calls for service.
  • Initiate calls for service using appropriate protocols, provide pre‑arrival instructions (including CPR when appropriate).
  • Receive and process 9‑1‑1 and non‑emergency requests for service received via radio, 9‑1‑1 system, online programs, text, or telephone while using an issued headset or other computer‑based communication equipment; process/record pertinent information according to agency procedures and protocol.
  • Perform job duties at the alternate 9‑1‑1 center if activated or during tests/drills.

  Requirements

  • High school diploma or GED.
  • Minimum age 18 at time of application.
  • One (1) year of responsible work experience as an emergency or non‑emergency dispatcher/call‑center operator, public safety officer, security, military or healthcare services, or relevant work experience using a two‑way radio; OR experience as a Public Safety Emergency Call Taker II with Prince George's County Government.
  • Must successfully pass the agency‑specified entrance examination (OHS 9‑1‑1 Specialist exam). Applicants who have previously taken and passed the exam on or after 8/1/2024 may use prior scores.
  • Successfully pass a background investigation conducted by the County’s Office of Human Resources Management Public Safety Investigations Division, including a medical examination, drug screen, random drug and alcohol tests, and psychological screening.
  • Ability to work ten (10) or twelve (12) hour rotating shifts.
  • Possess a driver’s license, vehicle, or other reliable transportation to report to the primary center in Bowie, MD or the backup center in Landover, MD at prescribed reporting times or when directed.
  • Wear a departmental uniform and headset while performing duties.
  • Complete the Academic (Phase 1) training program with a minimum score of 80% on all quizzes, examinations, and practical evaluations.
  • Complete the NAED Emergency Telecommunicator Course (ETC) and obtain ETC certification (≥80% on course examinations).
  • Complete the NAED – Emergency Medical Dispatch (