Public Safety Dispatcher I/II

About the role

Public Safety Dispatchers serve as the first point of contact for individuals seeking emergency and non-emergency assistance. They operate advanced telecommunications and computer-aided dispatch systems, maintain communication with field units, access law enforcement databases, and process confidential police records in compliance with legal and departmental standards.

Responsibilities

• Receiving, evaluating, and prioritizing emergency and non-emergency calls for service
• Dispatching police, fire, and other emergency personnel using computer-aided dispatch and multi-channel radio systems
• Maintaining continuous communication with field units and tracking unit status and activity
• Accessing and relaying sensitive information from local, state, and national law enforcement databases
• Entering, updating, and retrieving records related to warrants, stolen property, missing persons, citations, and other law enforcement data
• Processing and maintaining confidential police reports and records in compliance with legal requirements and department policy
• Providing professional assistance to the public and allied agencies by phone and electronic communication
• Performing specialized clerical and records management functions in support of Police Department operations

Requirements

• A typical way to obtain the knowledge and abilities would be: Public Safety Dispatcher I - High School Diploma or equivalent, one year of increasingly responsible experience in an environment with frequent interruptions, some clerical or administrative experience in a fast-paced environment, a typing certificate showing a minimum speed of 40 wpm from an accredited testing agency, and a valid P.O.S.T. Dispatcher Certificate within one year of hire.
• A documented T-score (50 or higher) from a dispatcher training program or certificate of completion may substitute for the required experience.
• Public Safety Dispatcher II - High School Diploma or equivalent, two years of experience comparable to that of a Public Safety Dispatcher I with the City of Suisun City, a valid P.O.S.T. Dispatcher Certificate, and a typing certificate showing a minimum speed of 40 wpm from an accredited testing agency.

Qualifications

• Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

Skills

• The ability to remain calm under pressure
• To multitask efficiently
• To exercise sound judgment
• To maintain strict confidentiality
• To deliver exceptional public service

Benefits

Typical benefits include Medical Insurance, Vision and dental insurance options, Retirement through CalPERS, Longevity, Incentive Pay, Life Insurance, Deferred Compensation Plan, and Tuition Reimbursement.

Pay

The pay scale is based on experience and certification.

Schedule

The standard Police Department dispatch work schedule is 3/12.

Additional Information

• Positions assigned to the police department will be required to pass a thorough background investigation, including polygraph testing and must be able to maintain the same level of security as when first hired, as a condition of continued employment.
• Assignments to the police department will require successful completion of a comprehensive pre-employment psychological and medical examination prior to employment.
• Physical Demands and Working Environment: The conditions outlined in the class specification are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.