Public Safety Dispatcher II

About the role

The Chino Police Department is seeking highly motivated individuals to apply for the position of Public Safety Dispatcher II. The position requires one year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system, or being employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within the last year.

Responsibilities

• Receives emergency and non-emergency calls;
• Dispatches Police and emergency units;
• Maintains contact with personnel in the field;
• Operates a variety of transmitting/receiving equipment;
• Performs a variety of general support duties related to dispatch activities;
• Provides general information to the public;
• Interacts with various federal, state, and local databases to support filed units with investigations.

Requirements

• Must be at least 18 years of age at the time of application;
• Work rotating shifts, weekdays, weekends, evenings, and holidays;
• Hours/days will be adjusted as needed;
• Report immediately to work for emergency coverage and to other facilities than the Police Department;
• Successfully pass a practical test (may be required).

Qualifications

• Education: High School Diploma or G.E.D.;
• Licenses/Certifications: Typing certificate with a minimum typing speed of 40 net words per minute, with no more than 10 errors, dated no earlier than one year from application date. Possession of certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy is highly desirable (required for part-time/on-call staff).
• Experience: One year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system; or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within one year of the application. Experience with SunGard/OSSI CAD system (desirable).

Skills

• Understand and follow verbal and written instructions;
• Follow standard broadcasting procedures and rules;
• Use a wide variety of codes and computer commands;
• Read and interpret street maps;
• Deal tactfully and courteously with internal and external customers;
• Communicate clearly and concisely, both orally and in writing;
• Work various shifts;
• Work mandatory overtime as assigned;
• Operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently;
• Respond to emergency and problem situations in an effective manner;
• Dispatch Police and other emergency units quickly and effectively;
• Speak precisely;
• Work under pressure and exercise good judgment;
• Effectively communicate and elicit information from upset and irate callers;
• Work with minimum supervision;
• Learn and apply supervisory skills, such as analyzing and solving work-related problems, assigning work, and training and supervising personnel;
• Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information.

Benefits

The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city website's benefits page and select the benefits document that corresponds to your position's bargaining unit.

Pay

$2,599.32 monthly benefit bank for health insurance.

Schedule

155 Holiday Hours per Fiscal Year (can be converted to pay).