Public Safety Dispatcher II

About the role

This position provides communication and support services to the Texas Department of Public Safety state troopers, Roadside Safety Service (RSS) staff, local agency first responders, contract wreckers, and NTTA maintenance. Work is performed in shifts which may include days, nights, weekends, and holidays. This is a designated Essential Employee position whose attendance is required to maintain agency operations during an emergency or inclement weather situation.

Responsibilities

• Answering telephones including 9-1-1 emergency telephone calls, determining the nature of the caller’s business, and dispatching police and other units or referring the call to the appropriate resources.
• Prioritizing and routing emergency calls to fire, police, and emergency medical services, often handling a high volume of calls involving accidents with quick, calm, and proper documentation.
• Gathering information from callers including location, nature, severity, and status of emergencies.
• Assisting first responders by relaying information regarding calls for service.
• Documenting and correcting location errors in CAD (Computer Assisted Dispatch).
• Notifying appropriate entities related to problems or complaints.
• Entering, maintaining, updating, and researching information in the Local, State, and National Law Enforcement Telecommunications Systems.
• Monitoring roadway activities by reviewing radio calls, video, and camera information on current conditions and accidents; posting information for electronic roadway signage and the NTTA website; contacting resources to facilitate vehicle removal; and monitoring agency facilities.
• Providing security surveillance and access control for employees and customers to NTTA property and facilities.
• Ensuring notifications are made on major incidents and assessing the need for response to dispatch services accordingly.
• Monitoring several radios as required and ensuring all are operational.
• Researching and responding to inquiries from other law enforcement agencies and departments.
• Typing letters, forms, and reports using Microsoft Office, Computer Aided Dispatch, and other applications.
• Using good judgment when making decisions in emergency and routine situations.
• Monitoring and operating software applications for alerts and alarms, and notifying responsible parties in a timely manner.
• Conducting inquiries on individuals using the automated wants and warrants system while maintaining confidentiality of information.
• Establishing and maintaining good rapport with coworkers, local law enforcement agencies, customers, supervisors, and others.
• Performing routine clerical work and other duties as required, including assisting with tours, reporting equipment malfunctions, and assisting other employees.

Requirements

• High School diploma (or GED).
• Valid driver’s license.
• Up to one year of experience.
• Proof of US Citizenship—original certified copy of your birth certificate (no photocopy) or original certified copy of your Naturalization papers (no photocopy).
• Ability to obtain and maintain TCIC/NCIC, NLETS/TLETS certification, and Security Awareness certifications.
• Must pass a job-related medical examination including a drug screen and psychological exam.
• Vision correctable to 20/40, normal color vision, and normal hearing registered at 500-4000 Hertz set at 20db.
• Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
• Typing proficiency of at least 35 words per minute (wpm).
• Must pass federal fingerprinting and a thorough pre-employment background check.
• Current nationally recognized CPR certification.
• Ability to obtain and maintain a Telecommunicator License through The Texas Commission on Law Enforcement (TCOLE).
• Copy of your DD-214 and/or other military discharge documents showing an honorable discharge (if applicable).

Pay

Starting pay: $27.00/hour. Retention bonus: $2,000.