Public Safety Dispatcher I/II

About the role

The city of Rohnert Park is seeking to fill one (1) Full-Time Public Safety Dispatcher I/II. This recruitment will create an eligibility list for current and future vacancies.

Responsibilities

• Receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures.
• Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
• Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
• Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
• Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
• Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.

Requirements

• High ethical standards
• Commitment to providing excellent, friendly customer service
• Team player attitude
• Technical and computer skills
• Completion of the POST Dispatcher Basic course preferred for entry level applicants
• Minimum of two years of dispatching experience within the last three years with a public agency for lateral applicants
• Successfully completed Communications Training Program in current agency
• Possession of a California P.O.S.T. Basic Certificate

Qualifications

• Equivalent to completion of the twelfth (12th) grade
• One (1) year of general clerical experience involving public contact for Public Safety Dispatcher I
• Two years of dispatching experience with a public agency for Public Safety Dispatcher II

Skills

• Excellent customer service skills
• Ability to prioritize and respond to emergency situations calmly and independently
• Knowledge of applicable laws, regulatory codes, and procedures
• Proficiency in computer-aided communications equipment and software
• Ability to organize and maintain accurate records
• Effective communication and interpersonal skills

Benefits

• Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus
• Additional Paid Leave Incentives for New Lateral Public Safety Dispatchers
• Intermediate and Advanced Dispatcher POST Certifications receive stipends

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.