Emergency Services Dispatcher

About the role

The Emergency Services Dispatcher is a FLSA non-exempt entry-level position under the general supervision of the Emergency Services Dispatch Supervisor. This position performs critical public contact and communication work necessary for dispatching police, fire, and emergency medical services to emergency and non-emergency situations.

Responsibilities

• Operates a multi-line telephone system to answer emergency and non-emergency calls for service
• Operates and communicates through multiple radio transmitters and receivers
• Calm, negotiates, advises, and otherwise communicates with callers to obtain necessary and accurate information
• Simultaneously processes information without sacrificing speed and accuracy
• Determines appropriate nature of calls and assigns the predetermined codes and priority necessary for proper emergency service response
• Maintains required forms and logs
• Updates and dispatches information as it is received; retrieves necessary information including driver’s licenses, vehicle registrations, warrants, etc. through a variety of computer sources
• Maintains required forms and logs

Requirements

• Hear and distinguish between multiple levels of sounds, frequencies, tones, and tones of voice
• Speak clearly with excellent articulation, proper professional language, and appropriate tone and volume level
• Manual dexterity to operate radio, telephone, and computer equipment
• Sit for extended periods of time in front of a computer terminal
• Clear vision and the ability to distinguish between various colors

Qualifications

• A high school diploma or GED
• At least one (1) year of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications
• At least one (1) year of successful demonstrated experience using computers and computer-related equipment
• Call Center or related experience
• Experience with shift work

Skills

• Knowledge of Pueblo City and County streets, locations, and landmarks
• Basic filing procedures
• Superior customer service principles and skills

Benefits

Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position.

Pay

Details about pay can be found in the "Benefits" section of the job posting.

Schedule

Details about schedule can be found in the "Benefits" section of the job posting.