Emergency Services Dispatcher

Education/Experience

Any combination equivalent to education and experience that provides the required skills, knowledge and abilities is qualifying. Typical qualifications would be equivalent to possession of a high school diploma or GED. Must be at least 18 years old.

Skills, Knowledge And Abilities

• Read and comprehend documents such as safety rules, operating and maintenance instructions, and policy & procedure manuals.
• Write routine correspondence and reports.
• Apply common sense understanding in carrying out instructions furnished in written, oral, or diagram form.
• Add, subtract, multiply and divide two digit numbers and perform those functions using American currency.
• Answer multiple incoming emergency and non-emergency calls both via telephones or radio and formulate appropriate police/fire response.
• Knowledge acquired on the job and must be retained and kept most current; not limited to Federal Communications regulations governing law enforcement, knowledge of policies, practices and techniques of law enforcement communications; working knowledge of State laws, village ordinances and other laws/rules pertinent to law enforcement; general working knowledge of computers and basic programs such as Windows, Word, Excel and knowledge of office practice and procedures.
• Use the computerized telephone system.
• Use proficient ability in data entry and typing reports.

Supplemental Information

Health Insurance: The Village's plan offered is subject to change each calendar year. Employee is eligible for coverage on the first day of the month following their date of employment. Employee contributes 12% toward monthly premium. The Village offers a $3,000 annual opt-out payment if the employee does not enroll in the insurance due to having other coverage.
Dental Insurance: The Village offers 4 different dental plan options. Specific plan offered is subject to change each calendar year. Employee is eligible for coverage on the first day of the month following their date of employment.
Vision Insurance: Employee is automatically enrolled in a vision plan that is employer paid if they are enrolled in the health insurance. Employee is eligible for coverage on the first day of the month following their date of employment.
FSA: Voluntary enrollment in flexible spending for costs for health and dependent care.
Pension: Wisconsin Retirement Fund. Equal contribution from employee and employer, percentage set by the State annually. In 2026 the employer will contribute 7.20% and the employee 7.20%.
Deferred Compensation: Optional enrollment in a deferred compensation plan for additional retirement savings.
Life Insurance: Basic Life insurance equal to annual salary. Paid for by the Village through the Wisconsin Retirement System. Effective on the first of the month after 30 days of service.
Holidays: Paid Holidays
Vacation: 1st year: 1 week, 2-4 years: 2 weeks, 5-7 years: 2 weeks and 2 days, 8 - 14 years: 3 weeks, 15 - 19 years: 4 weeks, 20 years: 4 weeks and 1 day, 21 years: 4 weeks and 2 days, 22 years: 4 weeks and 3 days, 23 years: 4 weeks and 4 days, 24 years and above: 5 weeks
Sick Leave: 1 day per month (accumulated for a total not to exceed 165 days).

Required Question

Do you have experience working with ProPhoenix Records Management System? YesNo

Contact Information

Other Duties And Responsibilities: Process monies for fines, sale of licenses and permits, balances the cash register and forwards deposit to the village treasurer. Monitor all security cameras, door alarms and garage doors for building security. Assist in the training of new hires. Monitor all weather warning systems and 911 phone system. Maintain communications bureau work area and equipment in clean and working condition. Perform other duties as assigned by supervisor.

Qualifications

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.