Emergency Services Dispatcher

About the role

Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers. Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information. Prepares and maintains reports and records relating to emergency responses.

Responsibilities

• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers
• Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information
• Prepares and maintains reports and records relating to emergency responses
• Works on alternate work schedule which may include an uncommon tour of duty (including nights, weekends and holidays)
• Attains continuing dispatch education (CDE) requirements through in-service training offered locally and passes in accordance with predetermined course requirements

Requirements

• One year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector
• Creditable specialized experience includes:
  • Answering 911 calls
  • Working with emergency services dispatch equipment
  • Providing instruction on emergency medical procedures
  • Interpreting pertinent laws and regulations
• Must successfully complete required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of placement
• Within one year, must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification
• Within thirty days, must obtain certification to operate the Law Enforcement Automated Data System (LEADS), in accordance with State of Ohio policy
• Must complete a favorable suitability or fitness determination; unfavorably adjudicated background checks will be grounds for removal
• Must be registered or exempt from Selective Service (males born after 12-31-59)
• Must have a REAL ID or other acceptable identification documents to access certain federal facilities
• This is a Mission Essential position; may be required to report to work during natural disasters, inclement weather, or crisis

Qualifications

To be found well-qualified as an ICTAP applicant, individuals need to demonstrate:

• Practical knowledge of major body systems and diagnostic signs to perform initial emergency medical dispatch assistance to callers with medical emergencies
• Skill and ability to provide advanced EMD life support care advice over the phone to or for the patient until emergency staff arrives
• Extensive knowledge of vehicle dispatching procedures
• Skill in emergency communication techniques and the operation of communication equipment to accurately obtain and relay information to and from responders, emergency staff, health care providers, and other appropriate personnel