Emergency Services Administrator

Job Summary

The Emergency Services Administrator supports the administrative activities of the Emergency Services Department. This position assists with internal communications and customer interactions.

Key Responsibilities

• Maintains documentation from Emergency Response Coordinator (ERC) qualifying leads and assists in handing off supporting details to the ERC.
• Coordinates and schedules calls with potential clients via phone or email, providing customers with information on applicable services.
• Aids the Emergency Services Specialist in preparing and generating sales reports from draft outlines.
• Identifies emergency events through use of web-based tools and ESD technology.
• Collaborates with the ESD team and other RMC employees to disseminate findings from web-based and ESD tools.
• Maintains knowledge of departments' services and operations through company training, department meetings, and research.
• Responds promptly to internal and external inquiries, providing responses or directing to appropriate team member.
• Tracks and monitors department training (rosters, communications, etc.) in support of DNS goals.

Experience/Requirements

• High school diploma or equivalent.
• Experience in providing administrative support to a service team, preferably in mitigation or construction industry.
• Excellent communication skills (written and verbal).
• Thorough knowledge of MSOffice (Outlook, Excel and Word).
• Service-minded with excellent customer relations background.
• Detailed, thorough, accurate proofreading skills.
• Excellent organization skills.
• Multi-tasker with ability to meet tight deadlines.
• Works well under general direction, enjoys a team environment.

Safety Requirements

• Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Required PPE may include gloves, masks, goggles, hard hats, and safety footwear.
• Practice ergonomic principles to prevent musculoskeletal disorders.
• Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Report any unsafe conditions, hazards, incidents, or injuries to supervisors without fear of retaliation.
• Familiarize yourself with emergency procedures relevant to your specific job site.

Physical Requirements

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climbing, squatting, crawling, lifting above shoulder, reaching, twisting, sitting, standing, continuous repetitive motion, tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: Requirement for clear vision (e.g., close work, computer use, eye coordination).
• Office Environment: Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers).
• Field Environment: Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).
• Hazardous Environments: Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Working Conditions: Work after hours and weekends given our 24/7 business operations.
• Travel Requirements: May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.