Emergency Roadside Service Dispatcher

Core Duties & Responsibilities

• Provide assistance for service of trucks and trailers in need of repair
• Troubleshoot maintenance solutions to resolve equipment issues quickly & efficiently
• Act as a liaison between 3rd party service providers and our internal customers
• Manage all PO & work orders for maintenance request from our terminal locations
• Maintain accurate records to ensure needed repairs are completed
• Develop a strong relationship with Independent Contractors
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities

Requirements

• Prior experience with truck, trailer, and/or forklift repair
• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Able to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Willing to work a flexible schedule

Skills

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Able to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus

Benefits

Forward Air is an Equal Opportunity employer.