Emergency Road Service Dispatcher I

Starting Wage

$15-19 per hour

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• On-demand pay with PayActiv (access to earned but not yet paid wages)

Job Duties

• Provides exceptional customer service and dispatches technicians in emergency roadside breakdowns.
• Creates an environment of service excellence that transcends service levels commonly experienced in the industry.
• Handles all questions, complaints, and inquiries with the highest degree of professionalism.
• Limits breakdowns using maps and understands highway and interstate systems across the United States.
• Identifies time zones correctly and understands them.
• Operates a switchboard and phone, standard with call center operations.
• Creates cases within general ticket writing software for tracking purposes, standard with call center operations.
• Dispatches technicians to breakdown sites and provides them with all appropriate details, equipment, and inventory.
• Communicates regularly with individuals within the Call Center and with individuals at locations with high accuracy and at a high level.
• Prepares finalized work orders for payment and follows all processes of collecting payment from customers.
• Reports for work in a timely manner when scheduled.

Additional Job Duties

• Assists in other duties, as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education And/or Experience

• Possess one of the following:
• One to three years call center experience.
• One to three years in customer service.
• One to two years in automotive or diesel repair facility.

Minimum Qualifications

• Available to work weekends and holidays as needed.
• Must be able to operate a computer and use the following programs efficiently:
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Internet browsers such as Internet Explorer & Google Chrome
• Customer service software standard in a call center environment
• Proprietary business communication platforms
• Must be able to type up to 30+ WPM.
• Possess general mechanical knowledge or have the ability to learn general and preventative maintenance within the diesel industry.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements

• The employee must occasionally lift and/or move up to 30 lbs.
• While performing the duties of this job, the employee is required to sit for long periods of time and occasionally required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.