Emergency Dispatcher I

About the role

The City of Edmond seeks an Emergency Dispatcher to join their public safety team. This is a Safety Sensitive Position.

Responsibilities

• Receive and respond to both emergency and non-emergency telephone calls
• Direct calls to the appropriate authority for disposition
• Dispatch emergency calls to fire and police responders, or Public Works/Utilities emergency crews
• Maintain various logs
• Use OLETS/NCIC to query and enter data
• Coordinate emergency requests
• Monitor and transmit all radio communications
• Enter information into the Computer Aided Dispatch system
• Call out and notify off-duty personnel, including calling for support resources

Qualifications

• A high school diploma or GED equivalent
• 7 to 11 months of related experience and/or training, or equivalent combination of education and experience
• A valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier

Necessary Skills

• Availability and willingness to work any shift schedule
• Strong customer service, critical thinking, and multi-tasking skills
• Strong level of integrity and honesty
• Advanced computer and typing skills
• Ability to handle high levels of stress while maintaining focus and composure
• Ability to learn and retain information quickly while under stress
• Ability to take initiative and exercise independent judgement
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

Promotion Opportunities

• Promotion to Emergency Dispatcher II after 2 years of employment with acceptable job performance and completion of required on-the-job training
• Promotion to Shift Supervisor (if available) after 2 years of employment and participation in a competitive selection process
• Potential to be selected as department trainer (CTO) after 2 years of employment and completion of Communications Training Officer Certification Course

Benefits

• Generous benefits package including health, vision, and dental insurance
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
• Generous time off, paid holidays, longevity rewards, and retirement benefits
• Paid parental leave
• Potential for bilingual pay
• A tangible impact to the Emergency Communications Department and residents in the City of Edmond
• A dynamic and inclusive environment where your contributions are valued

Application Information

Applications will be accepted until the position is filled. The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.