Emergency Response Dispatcher

Responsibilities

• Handles PBX functions and emergency communications during medical, facility, security, and weather-related events.
• Serves as the first point of contact for emergencies and the general public seeking information.
• Answers, documents, and dispatches all incoming emergency line calls according to established protocols.
• Initiates notifications via Emergency Notification System, overhead paging, and other required modalities.
• Clears overhead page announcements per established protocols.
• Routes calls based on caller type (public, patient, provider, caregiver).
• Maintains surveillance of various alarm systems and responds accordingly.
• Reports any detected irregularities from monitored systems to the appropriate personnel.
• Responds to after-hours calls for covered practices and pages staff and providers as needed.
• Performs other call center answering and call routing functions as necessary.
• Available for on-call shifts and mandatory overtime as needed.
• Responds to alternative work locations during emergency events to maintain continuity of call center operations.

Qualifications

• Demonstrated customer service experience.
• Prior experience in a call center preferred.
• Computer and data entry proficiency preferred.
• High School Diploma or GED preferred.
• Physical requirements include ongoing need to see and read information, documents, monitors, identify equipment and supplies, manual dexterity for complex and delicate equipment, sitting for extended periods, lifting and carrying up to 10 lbs, hearing, seeing, and speaking ability, and responding to and handling audible and visual alarms.

Skills

• Professional demeanor and adherence to established dispatch protocols.
• Calmness and effectiveness during busy, high-stress situations.
• Demonstrated written and oral communication skills.
• Interpersonal communication skills.
• Ability to multitask and prioritize tasks.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health

At Intermountain Health, we are committed to providing a fair and inclusive environment for all employees. We are an equal opportunity employer and welcome applications from qualified candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay & Schedule

The hourly range for this position is $18.85 - $25.61, with actual hourly rates dependent upon experience.