Emergency Dispatcher

Description

This is a full-time, 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

Purpose

The purpose of this position is to receive and evaluate in-coming police, fire, and/or EMS emergency and non-emergency calls, compile relevant information from callers, initiate an incident in CAD to be dispatched and dispatch police, fire and/or EMS units and personnel to the scene or transfer the call to the appropriate agency. This position acts under the supervision of a police and/or fire and EMS Dispatch Supervisor.

Job Description

• Trained and currently certified on either Police or Fire/EMS CAD and call-taking protocols.
• Receives and evaluates all in-coming calls to determine the urgency of the reported situation. Compiles incident location, participants and other relevant information and dispatches appropriate units to respond.
• Gathers information and prioritizes calls.
• Tracks availability and status of response personnel.
• Logs and documents calls for service.
• Relays information clearly and concisely to response personnel and callers.
• Enters calls for service data, including type, location and incident response into CAD system.
• Maintains knowledge of emergency communication equipment operations, emergency communication procedures and techniques, and County geography.
• May assist with in-house training of new Emergency Dispatch Call-Takers, Emergency Dispatchers, and other employees as requested.