Eligibility Services Clerk

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a highly motivated and dedicated individual to join the Access and Eligibility Services (AES) division. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Responsibilities

• Provides a variety of clerical support services in a service delivery office.
• Supports Eligibility Operations staff by opening and dating incoming applications and supporting documents.
• Reviews applications for required signatures, dates, and supporting documents.
• Logs applications and assigns complete applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary.
• Copies and returns original documents upon request to clients/customers.
• Responds to client inquiries and requests for assistance.
• Processes mail, sorts, and distributes documents as needed.
• Communicates with clients on a basic level to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs, including filing, retrieving, or purging documents.
• Batches forms prior to data entry.
• Assembles materials into packets.
• Screens, codes, or corrects, and data enters documents.

Requirements

• High School diploma or GED equivalent.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience preferred.
• Bilingual (English / Spanish) skills preferred.
• Experience using a computer for inquiry and data entry, preferred.

Qualifications

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Skills and Abilities

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$2,481.75 - $3,404.91 per month

Schedule

Day shift