Eligibility Services Clerk
About the role
The Texas Health and Human Services Commission (HHSC) is seeking a highly motivated and dedicated individual to join the Access and Eligibility Services (AES) division. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.
Responsibilities
- Provides a variety of clerical support services in a service delivery office.
- Supports Eligibility Operations staff by opening and dating stamped incoming applications and supporting documents.
- Reviews applications for required signatures, dates, and supporting documents.
- Logs applications and assigns complete applications for processing.
- Returns incomplete applications to clients and assists with completion when necessary.
- Copies and returns original documents upon request to clients/customers.
- Responds to client inquiries and requests for assistance.
- Performs other duties as assigned.
Requirements
- High school diploma or GED equivalent.
- Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience preferred.
- Bilingual (English / Spanish) skills preferred.
- Experience working in a professional customer service environment.
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Qualifications
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Skills
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Benefits
Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Explore more details on the Benefits of Working at HHS webpage.
Pay
The starting salary range for this position is $2,481.75 - $3,404.91 per month.
Schedule
The normal hours of operation for Access and Eligibility Services Field Office are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.