Eligibility Services Clerk

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a highly motivated and dedicated individual to join the Access and Eligibility Services (AES) division. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Responsibilities

• Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
• Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
• Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets.
• Screens, codes or corrects, and data enters documents.

Requirements

• High School diploma or GED equivalent is required.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) Skills Preferred.
• Experience working in a professional customer service environment.
• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Qualifications

Knowledge of computers and internet usage. Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines. Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others.

Skills

Knowledge of computers and internet usage. Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines. Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others.

Benefits

Comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$2,481.75 - $3,404.91 per month

Schedule

Day Shift