Eligibility Services Clerk
About the role
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
Responsibilities
- Provides a variety of clerical support services in a service delivery office.
- Provides clerical support to Eligibility Operations staff.
- Processes mail, opens and dates stamps incoming applications and supporting documents.
- Reviews applications for required signature, date, and supporting documents.
- Logs applications and assigns complete applications for processing.
- Returns incomplete applications to clients and assists with completion when necessary/requested.
- Copies and returns original documents upon request to clients/customers.
- Responds to client inquiries and requests for assistance.
- Performs other duties as assigned.
Requirements
- High School diploma or GED equivalent is required.
- Experience working in a professional customer service environment.
- Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
- Bilingual (English / Spanish) Skills Preferred.
- Work experience using a computer for inquiry and data entry, preferred.
Qualifications
Knowledge of computers and internet usage. Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines. Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others.
Skills and Abilities
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Benefits
Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Pay
$2,481.75 - $3,404.91
Schedule
Day