Eligibility Services Clerk

About the Role

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking an Eligibility Services Clerk to provide clerical support in a service‑delivery office. The position supports Eligibility Operations staff by processing mail, reviewing applications, logging and assigning documents, responding to client inquiries, and performing other administrative duties in a fast‑paced, customer‑focused environment.

Responsibilities

• Open, date, sort, and distribute incoming and outgoing mail, reports, and documents.
• Process mail, open and date‑stamp incoming applications and supporting documents.
• Review applications for required signatures, dates, and supporting documents; log applications and assign complete applications for processing.
• Return incomplete applications to clients and assist with completion when necessary.
• Copy and return original documents to clients/customers upon request.
• Respond to client inquiries and requests for assistance.
• Prepare and proofread correspondence, forms, and other documents (letters, memos, travel or purchase vouchers) using a computer and software.
• Communicate with internal and external parties to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintain records, files, or logs (administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, electronic files) including filing, retrieving, or purging.
• Batch forms prior to data entry, assemble materials into packets, screen, code, correct, and data‑enter documents.
• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Work occasional overtime, including weekends, as required by management.
• Operate effectively in a highly stressful, fast‑paced environment while meeting required deadlines.

Requirements

• High school diploma or GED equivalent (required).
• Experience working in a professional customer service environment (required).
• Thirty (30) credit hours from an accredited college or university OR one (1) year of customer service work experience (preferred).
• Bilingual (English/Spanish) skills (preferred).
• Work experience using a computer for inquiry and data entry (preferred).
• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate, and evaluate information; interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply interrelated instructions, guidelines, regulations, and policies.
• Strong verbal and written communication skills.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional benefits detailed on the “Benefits of Working at HHS” webpage.

Pay

Salary Range: $2,481.75 – $3,404.91 per month (pay frequency: monthly). Salary Group: TEXAS‑A‑09.

Schedule

• Shift: Day.
• Telework: Eligible for telework (subject to agency policies and supervisor discretion).
• Travel: Up to 10%.
• Regular hours: Monday‑Friday, 8:00 am – 5:00 pm; occasional overtime and weekend work may be required.