Eligibility Services Clerk

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a highly motivated and dedicated individual to join the Access and Eligibility Services (AES) division. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Responsibilities

• Provides a variety of clerical support services in a service delivery office.
• Supports Eligibility Operations staff by opening and dating stamping incoming applications and supporting documents.
• Reviews applications for required signatures, dates, and supporting documents, and logs completed applications for processing.
• Returns incomplete applications to clients and assists with completion when necessary.
• Copies and returns original documents upon request to clients/customers.
• Responds to client inquiries and requests for assistance.
• Processes mail, sorts, and distributes documents as needed.
• Prepares and proofreads correspondence, forms, and other documents.
• Maintains records, files, and logs, including filing, retrieving, or purging documents.
• Batches forms prior to data entry and assembles materials into packets.
• Data enters documents as required.

Requirements

• High school diploma or GED equivalent.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience preferred.
• Bilingual (English / Spanish) skills preferred.
• Experience using a computer for inquiry and data entry, preferred.

Qualifications

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Skills and Abilities

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

Benefits

HHSC offers a comprehensive benefits package including 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Details can be found on the Benefits of Working at HHSC webpage.

Pay

The starting salary range for this position is $2,481.75 - $3,404.91 per month.

Schedule

The normal hours of operation for the Access and Eligibility Services Field Office are Monday through Friday from 8:00 AM to 5:00 PM. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Additional Information

This posting may be used to fill positions in other locations within the region, as vacancies occur. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.