Eligibility Services Clerk
About the role
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
Responsibilities
- Provides a variety of clerical support services in a service delivery office.
- Provides clerical support to Eligibility Operations staff.
- Processes mail, opens and dates stamps incoming applications and supporting documents.
- Reviews applications for required signature, date, and supporting documents.
- Logs applications and assigns complete applications for processing.
- Returns incomplete applications to clients and assists with completion when necessary/requested.
- Copies and returns original documents upon request to clients/customers.
- Responds to client inquiries and requests for assistance.
- Performs other duties as assigned.
Requirements
- High School diploma or GED equivalent is required.
- Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
- Bilingual (English / Spanish) Skills Preferred.
- Experience working in a professional customer service environment.
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Qualifications
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Skills
- Knowledge of computers and internet usage.
- Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
- Ability to complete required work within specified deadlines.
- Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
- Ability to communicate verbally and in writing.
- Ability to establish rapport with and relate to clients.
- Ability to maintain effective working relationships with others.
Benefits
Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Pay
The salary range for this position is $2,481.75 - $3,404.91 per month.
Schedule
The normal hours of operation for this position are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.