Electronic Security System Service Coordinator

About the role

The ESS Service Coordinator provides essential administrative and logistical support to the ESS Project Management team at Perimeter Security Partners. This detail‑oriented, process‑driven position keeps service operations running smoothly, from tracking awarded jobs and organizing close‑out documentation to meticulously processing travel and project‑related receipts. The role is designed to flex with departmental needs, allowing the right candidate to specialize further or expand responsibilities over time. The coordinator serves as a reliable backbone of the service department, ensuring project managers have organized, accurate support to deliver on time and on budget. This position reports to the ESS Program Manager.

Responsibilities

• Provide day‑to‑day administrative support to the ESS project management team across all active service and maintenance projects.
• Collect, organize, and accurately process travel and project‑related receipts and expense documentation, ensuring completeness and adherence to required standards.
• Compile and organize close‑out documentation after repair and preventative maintenance visits, including checklists, technician reports, client approval signatures, and supporting materials; submit documents of completion for Service Orders.
• Track awarded scheduled and unscheduled service jobs, maintaining up‑to‑date status records to support project manager oversight.
• Track material orders and schedule Service Orders once materials are received; provide tracking numbers to base points of contact when materials are shipped directly.
• Review and route documents for timely approvals, helping ensure projects stay on schedule and within budget.
• Support routine communications with vendors, subcontractors, and customers via email and phone as directed by the project management team.
• Send Quarterly PMI arrival notices to base points of contact no less than two weeks in advance.
• Assist with creating PMI reports as technician visits are completed.
• Prepare new Quarterly folders for each base and organize PMI documents as each current quarter closes.
• Plot the schedule for ESS Technicians, following a 90‑day tracking cadence.
• Join meetings and create reports for assigned clients.
• Build and maintain databases and tracking tools using Excel and various company software platforms to support project and service operations.
• Perform other projects and duties as assigned.

Requirements, Skills, and Qualifications

• Associate’s degree in business administration, management, electronics, engineering technology, logistics, or a related field (required); Bachelor’s degree preferred.
• 2+ years of experience as a Service Coordinator or in a similar role.
• Excellent verbal and written communication skills with impeccable attention to detail.
• Advanced proficiency with Microsoft Excel, Word, and other Office applications (required).
• Ability to work independently with a high level of organization, as well as strong analytical and problem‑solving skills.
• Ability to work under pressure and meet tight deadlines.
• Valid REAL ID driver’s license.
• Eligibility to work in the United States without sponsorship.
• Ability to pass a background check and drug test for access to military installations and other controlled areas.
• Physical ability to sit or stand at a computer workstation for several hours and lift at least 50 pounds to waist level.

Additional Information

• Duties are performed primarily in PSP’s Brentwood, TN office.
• Occasional travel to vendor locations, work sites, and off‑site meeting locations in the United States; all related expenses are paid by the company.

Benefits

• Matching 401(k) (4% contribution)
• Healthcare, dental, vision, and life insurance with > 60% employer contribution
• Phone allowance
• Paid time off
• 11 paid holidays
• Eligibility for profit‑sharing bonus

Pay

Full‑time hourly rate: $24 – $28 (depending on experience).