Electronic Security Operations Coordinator

About the role

i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection systems, biometrics, fence sensors, radars, ground sensors, and anti-drone technologies. The Operations Coordinator supports the Field Operations Manager and Project Managers by coordinating project functions from award to completion, focusing on project execution prior to mobilization.

Responsibilities

• Coordinate meetings, track assigned tasks, set deadlines, and monitor project status reports.
• Ensure Project Managers’ reports for leadership regarding weekly project status are complete and accurate.
• Assist with scheduling resources based on project needs.
• Conduct SharePoint and SimPro audits to ensure processes are followed, if time permits.
• Provide feedback on established processes to improve tracking and execution.
• Maintain accurate records, scheduling, and timekeeping.
• Assist the Field Operations Manager with daily tasks, including administrative matters, event planning, liaison participation, and project walks.
• Support BMO quote generation, site survey, and sub pricing.
• Verify pending projects are ready for project kickoff meetings and engage resources for these meetings.
• Schedule internal kickoff meetings with PM, Ops, Engineering, and Sales; ensure tasks are assigned and input into tracking software.
• Update project notes with critical items from the kickoff checklist.
• Coordinate post-award site surveys and customer kickoffs with the Project Manager as needed.
• Drive engineering, PM, Purchaser, and other assigned tasks to completion; escalate past-due items to Operations management.
• Assist with ODC items such as rentals.
• Validate material completion or partial receipt for early mobilization.
• Assist PM in coordinating mobilizations (work with site, subcontractor, ODC provider, etc.).
• Confirm readiness of all resources one week prior to mobilization and hand over task tracking to PM upon mobilization.
• Assist PM with customer kickoff.
• Support the change order process as needed (coordinate and drive engineering, subs, etc.).
• Check on deliverables that the PM is responsible for and drive them to completion.
• Confirm labor is properly assigned to jobs (audit function).
• Remind PMs of billing milestones and monthly billing updates.
• Drive project closeout tasks, ensuring PMs are closing out projects and documenting the process.
• Ensure final billing is complete and encompasses all change orders.
• Compile lessons learned from all PMs and assist Operations in preparing responses.
• Provide support to Business Development, Sales, and other departments as needed, with guidance from Operations management.
• Perform other duties as required by the company.

Skills

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, etc.).
• Ability to be creative and resourceful in solving uncommon challenges.
• Ability to work effectively both independently and in a team atmosphere.
• Strong organization skills, time management, and attention to detail.
• Proficient verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer focus and a strong commitment to client satisfaction.