Electronic Security Operations Coordinator

About the role

i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. Our team excels in the design, project management, and commissioning of enterprise technology integrations. The Operations Coordinator provides support to the Field Operations Manager and Project Managers at each regional office for coordination of project functions from the moment of award to the completion of the project.

Responsibilities

• Support BMO quote generation, site survey, and sub pricing
• Review BMO quotes
• Verify pending projects are ready for project kickoff meetings
• Engage resources for kickoff meetings
• Schedule internal kickoff with PM, Ops, Engineering, Sales and assist in ensuring tasks are assigned and input into tracking software
• Update project notes with critical items from kickoff checklist
• Engage with PM to coordinate post-award site survey/customer kickoff (as needed)
• Drive engineering, PM, Purchaser, and others assigned tasks to completion; escalate past due items to Operations management
• Assist with ODC items such as rentals
• Validate material completion or partial receipt for early mobilization
• Assist PM to coordinate mobilizations (work with site, subcontractor, ODC provider, etc.)
• Confirm readiness of all resources 1 week prior to mobilization
• Hand over all task tracking to PM upon mobilization
• Assist PM with customer kickoff
• Support change order process as needed from PM (coordinate and drive engineering, subs, etc.)
• Check on deliverables that PM is responsible for providing and drive them to completion
• Confirm labor is properly being assigned to jobs (audit function)
• Remind PMs of billing milestones as well as monthly billing updates
• Drive project closeout tasks (ensure PMs are closing out the project and documenting the project closeout)
• Ensure that final billing is complete and encompasses all change orders
• Compile lessons learned from all PMs and assist Operations in preparing responses
• Provide support to Business Development, Sales, and other departments, as needed, with guidance from Operations management
• Perform accurate records, scheduling, and timekeeping
• Assist the Field Operations Manager with daily tasks and responsibilities, including administrative matters, event planning, liaison participation, and project walks
• Conduct SharePoint and SimPro audits to ensure processes are followed (if time permits)
• Provide feedback on established processes to help improve tracking and execution
• Other needs as required by the company

Requirements

• Skills/experience using Microsoft Office applications including Outlook, Word, Excel, etc.
• Ability to be creative and resourceful in obtaining solutions to uncommon applications
• Ability to effectively work independently and in a team atmosphere
• Strong organization skills, time management, and attention to detail
• Proficient verbal and written communication skills
• Ability to manage multiple priorities within a fast-paced environment
• Customer focus and a strong commitment to client satisfaction
• Self-starter with a natural drive to produce results
• Enjoys tackling challenges head-on to produce successful results