Electronic Security Operations Coordinator

About the role

i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. The Operations Coordinator supports the Field Operations Manager and Project Managers in coordinating project functions from award to completion, focusing on project execution prior to mobilization.

Responsibilities

• Coordinate meetings, track assigned tasks, set deadlines, review responsibilities, and monitor project status reports.
• Update management and review Project Manager reports to ensure accuracy and completeness for weekly leadership updates.
• Assist with scheduling resources based on project needs.
• Conduct SharePoint and SimPro audits to ensure process compliance (if time permits).
• Provide feedback on established processes to improve tracking and execution.
• Maintain accurate records, scheduling, and timekeeping.
• Assist the Field Operations Manager with daily tasks, including administrative matters, event planning, liaison participation, and project walks.
• Support BMO quote generation, site surveys, and subcontractor pricing.
• Verify pending projects are ready for project kickoff meetings and engage resources for kickoff meetings.
• Schedule internal kickoffs with PM, Ops, Engineering, and Sales; ensure tasks are assigned and input into tracking software.
• Update project notes with critical items from the kickoff checklist.
• Coordinate post-award site surveys and customer kickoffs with the Project Manager (as needed).
• Drive engineering, PM, Purchaser, and other assigned tasks to completion; escalate past-due items to Operations management.
• Assist with ODC items such as rentals.
• Validate material completion or partial receipt for early mobilization.
• Assist PM in coordinating mobilizations (work with site, subcontractor, ODC provider, etc.).
• Confirm readiness of all resources one week prior to mobilization and hand over task tracking to PM upon mobilization.
• Assist PM with customer kickoff and support the change order process (coordinate and drive engineering, subs, etc.).
• Monitor deliverables assigned to PMs and drive them to completion.
• Confirm labor is properly assigned to jobs (audit function).
• Remind PMs of billing milestones and monthly billing updates.
• Drive project closeout tasks, ensuring PMs document project closeout and final billing includes all change orders.
• Compile lessons learned from PMs and assist Operations in preparing responses.
• Provide support to Business Development, Sales, and other departments as needed, with guidance from Operations management.
• Address other needs as required by the company.

Requirements

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, etc.).
• Ability to creatively and resourcefully solve uncommon application challenges.
• Strong organizational skills, time management, and attention to detail.
• Proficient verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer focus and a strong commitment to client satisfaction.
• Self-starter with a dynamic, results-driven approach to tackling challenges.
• Ability to work independently and collaboratively in a team atmosphere.