Electronic Security Service Coordinator - Phoenix

About the role

Integrated Protection Systems (IPS), a rapidly expanding security systems integrator, is seeking an experienced service coordinator to join its growing team. The ideal candidate will be driven, curious, and excited about working with cutting-edge electronic and security systems.

Responsibilities

• Field all incoming requests for service and repair of camera, access control, burglar alarm, network, and Wi-Fi systems
• Resolve basic service requests and customer inquiries
• Assign and schedule service tasks to remote or field service technicians
• Cook up parts deliveries for field service
• Provide troubleshooting assistance and resources to field service technicians
• Communicate scheduling and service resolution details with customers
• Document all details of service tickets
• Verify quality of completed service work
• Verify service charges and submit tickets for billing
• Provide quotes for out of warranty service requests

Requirements

• At least 2 years recent experience with access control and camera systems
• Somewhat experienced managing requests for service and repairs
• Strong IP networking, computer, and software skills
• Adequate knowledge of office productivity tools including the MS Office Suite
• Self-motivated and eager to build a career in the electronic security/low-voltage field
• Comfortable working as part of a team
• Excellent customer service and communication skills
• Strong organization skills and ability to follow procedures
• A passion for technologies like access control, surveillance, security, electronics, and networking