Electronic Security Service Coordinator - Dallas

About the role

Integrated Protection Systems (IPS) is a rapidly expanding security systems integrator seeking an experienced service coordinator to join our growing team. We are committed to investing in your future with professional training, certifications, and advancement opportunities.

Responsibilities

• Field all incoming requests for service and repair of camera, access control, burglar alarm, network, and Wi-Fi systems
• Resolve basic service requests and customer inquiries
• Assign and schedule service tasks to remote or field service technicians
• Cook up parts deliveries for field service
• Provide troubleshooting assistance and resources to field service technicians
• Communicate scheduling and service resolution details with customers
• Document all details of service tickets
• Verify quality of completed service work
• Verify service charges and submit tickets for billing
• Provide quotes for out of warranty service requests

Requirements

• At least 2 years recent experience with access control and camera systems
• Somewhat experience managing requests for service and repairs
• Strong IP networking, computer, and software skills
• A thorough knowledge of office productivity tools including the MS Office Suite
• Self-motivated and eager to build a career in the electronic security/low-voltage field
• Comfortable working as part of a team
• Excellent customer service and communication skills
• Strong organization skills and ability to follow procedures
• A passion for technologies like access control, surveillance, security, electronics, and networking

Benefits

• Flexible Paid Time-Off
• Paid Holidays
• 100% employer-paid health & dental insurance for employees
• Employer-matched retirement plan
• Company-sponsored training & certifications