Electronic Billing Supervisor

About the role

This is an opportunity to lead the firm's electronic billing function across multiple offices, manage a talented team, and play a key role in improving billing operations, cash flow, and the overall client experience.

Responsibilities

• Lead the Team
  • Manage, coach, and develop a team of Electronic Billing Coordinators
  • Serve as a resource for the Billing and Collections teams on eBilling best practices
• Own the Electronic Billing Process
  • Oversee the firm's electronic billing operations across all offices
  • Manage eBillingHub and a variety of client eBilling portals
  • Review and interpret Outside Counsel Guidelines to ensure invoices are submitted correctly
  • Troubleshoot invoice rejections and partner with attorneys, clients, and vendors to resolve issues quickly
  • Monitor submission deadlines, vendor fees, and overall billing performance
  • Prepare and analyze electronic billing reports, identify trends, and escalate issues when needed
• Drive Process Improvements
  • Create reporting that helps leadership monitor billing performance
  • Support new client onboarding, lateral partner transitions, matter setup, budgets, timekeeper approvals, and system conversions
  • Partner with Billing Compliance on annual rate updates and other firmwide initiatives

Requirements

• 5+ years of electronic billing experience within a law firm or professional services environment
• Prior experience supervising, mentoring, or leading an eBilling team
• Strong working knowledge of eBillingHub and multiple client eBilling platforms
• Experience reviewing and applying Outside Counsel Guidelines (OCGs)
• Experience with Elite 3E or another legal accounting/billing system
• Advanced Microsoft Excel skills
• Excellent communication skills and the ability to work effectively with attorneys, clients, vendors, and internal stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field
• Experience supporting multiple offices or a national law firm
• Experience with system implementations, billing conversions, or workflow automation
• A passion for process improvement and finding smarter ways to get work done
• Experience creating dashboards or operational reporting for leadership
• Familiarity with rate maintenance, matter budgets, and lateral partner onboarding

Skills

• Strong leadership and management skills
• Exceptional problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to handle multiple tasks and prioritize workload
• Knowledge of legal billing systems and processes

Benefits

The firm offers competitive compensation, comprehensive benefits package, and a supportive work environment.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the team and the firm.