Billing Supervisor

Position Summary

The Billing Supervisor will oversee a team of billing specialists and manage the day-to-day billing operations of their assigned office(s). This role will work closely with the Billing Specialists to ensure accuracy, efficiency, and compliance with client guidelines and firm policies.

Key Responsibilities

• Supervise and provide daily guidance and support to Billing Specialists, ensuring invoices are processed accurately and on time in alignment with client requirements and firm policies.
• Foster a strong working relationship with Billing Specialists while managing workloads, delegating tasks, and providing ongoing training, refresher courses, and feedback during the performance appraisal process to drive engagement.
• Actively participate in recruiting, training, and onboarding of new hires.
• As the first point of contact for billing-related escalations, collaborate with Billing Managers, Billing Specialists, Billing Attorneys, and local office leadership to resolve issues.
• Work with the e-billing team to resolve disputes, address rejections, provide timely resolutions, and ensure compliance with the implementation of new e-billing clients.
• Perform occasional prebill edits and generate complex client invoices using Prebill Viewer and Aderant when billing issues are escalated by the Billing Attorney or Billing Specialist to ensure accurate and timely completion of invoices.
• Collaborate with Revenue Management leadership to recommend improvements and automation that enhance the efficiency, timeliness, and accuracy of billing processes.
• Partner with Billing Attorneys to ensure timely and accurate invoice processing while proactively addressing and resolving issues; implement corrective actions to maintain operational efficiency.
• Establish and maintain strong relationships with external clients, fostering clear and consistent communication to support timely and effective billing and collection efforts.
• Prepare ad-hoc billing reports.
• Provide additional feedback during staff performance appraisals, develop performance management objectives to address concerns, drive engagement, retention, and separation decisions.

Qualifications

• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation with both internal and external clients, including executive levels.
• Ability to identify and address billing issues promptly and effectively.
• Strong team building skills; ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team.
• Hightly detail oriented with outstanding organizational and follow-up skills; capable of managing tasks and people efficiently and effectively.
• Strong analytical and critical thinking skills to make informed business decisions.
• Ability to multi-task and work under pressure to meet strict deadlines in a fast-paced environment.
• Demonstrate a commitment to delivering exceptional service to internal and external clients by exceeding expectations; proactively identify and implement innovative solutions.

Education & Experience

• Bachelor's Degree in Accounting, Finance, Business Administration or related field preferred.
• Minimum of 3 years of Legal Billing Supervision experience required.
• Minimum 5 years of billing/receivables experience and in-depth knowledge of accounting principles and billing software.
• Expert knowledge of Aderant, Elite or 3E experience preferred.
• Strong knowledge of e-billing platforms, i.e. e-billing Hub and other third-party e-billing vendors.
• Proficiency in Windows-based software, and Microsoft Office Suite, including Word, PowerPoint, Excel, Adobe Acrobat and Outlook required.
• Exceptional computer skills with the ability to learn new software applications quickly.