E-Billing Supervisor

About the role

The Electronic Billing Supervisor plays a crucial role within the Billing & Accounts Receivable team, overseeing and managing all aspects of legal e-billing processes. This role involves supervising a team of billing specialists, maintaining and enhancing e-billing systems, ensuring accurate and timely invoice submissions, and providing guidance and support to both internal stakeholders and external law firms.

Responsibilities

• Team Leadership & System Ownership

• Supervise a skilled Electronic Billing team, offering daily oversight, mentorship, and guidance in collaboration with the Billing, AR and Client Arrangement & Compliance teams.
• Maintain full ownership of the e-billing platform; serve as the primary resource for system configuration, administration, user support, and training.
• Assist with onboarding and implementation of a new e-billing system.
• Support the professional growth and development of team members through coaching and performance feedback.
• Provide backup support to the e-Billing team where necessary and assist with special billing projects.

• Billing Operations & Process Oversight

• Accurately and timely submit a high volume of electronic bills each month, including complex invoices generated by the billing team.
• Monitor invoice submissions, rejections, and appeals; ensure prompt and compliant resolution through communication with billing professionals and specialists.
• Communicate invoice rejections and adjustments clearly to billing professionals and guide next steps.
• Review and maintain accurate client and matter setup in the billing system for consistency and correctness.
• Create and manage up-to-date client- and billing professional-specific billing instructions.
• Familiarize self with client-specific fee arrangements and act as a resource for implementation strategies.
• Ensure the timely resolution of electronic billing issues impacting cash flow by collaborating with Collections and other departments.

• Stakeholder Communication & Support

• Act as a liaison between billing professionals, assistants, and clients to solve billing problems, ensuring timely bill submission.
• Escalate unresolved or complex billing issues to the Director of Billing and Accounts Receivable with clear summaries and suggested resolutions.
• Respond to law firm and vendor inquiries; ensure accurate and prompt responses.
• Clearly communicate Firm billing policies (e.g., write-offs, carryforwards) to internal teams and ensure compliance.
• Actively listen to feedback from billing professionals and propose process improvements to leadership.

• Reporting & Process Improvement

• Spearhead and manage the legal accruals process, including monthly accruals requested by e-billing clients.
• Aid in tracking and reporting of budgets, deadlines, and matter statuses.
• Update and manage key billing and operational metrics; deliver reporting and data to relevant stakeholders.
• Contribute to cross-functional process improvement initiatives that enhance billing efficiency, compliance, and system functionality.

Qualifications

• Bachelor’s degree in Business, Finance, or related field preferred.
• Minimum of 4–6 years of experience in legal billing, finance operations, or e-billing systems within a legal or corporate environment.
• Prior supervisory or team lead experience strongly preferred.
• Proficiency in e-billing platforms (e.g., Legal Tracker, CounselLink, Collaborati, Tymetrix360, or similar systems).
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills; able to work effectively with cross-functional teams, vendors, and external counsel.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong commitment to process improvement and operational excellence.

Benefits

The base annual pay range for this role is between $115,000-$128,000. The base pay to be offered will vary and depend on skills and qualifications, experience, and location. A full range of medical, financial and/or other benefits dependent on the position will also be offered.