Electrical Service Manager

Company is confidentialYellowstone Local is proud to represent an industry leader in residential electrical services.Lead a Team That Makes a DifferenceWe have proudly served homeowners throughout the Twin Cities for decades, earning a reputation for quality workmanship and exceptional customer service. We're looking for an experienced Electrical Service Manager to lead our service department and help drive the next phase of our growth.If you're a proven leader who enjoys coaching technicians, improving operations, developing future leaders, and delivering outstanding customer experiences, this is an opportunity to make a lasting impact.What's in It for You?Base salary 80K-$110k yearlyPerformance and yearly bonus opportunitiesHealth, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysCompany vehicle or vehicle allowance (if applicable)Leadership development opportunitiesEstablished team with a respected local companyOpportunity to shape the future of a growing service departmentWhy You'll Love Working HereWe believe our people come first and great leadership creates great teams. We invest in our employees by providing the tools, support, and culture they need to succeed.You'll have the opportunity to:Lead an established residential electrical service teamCoach and mentor technicians to reach their full potentialBuild a culture of accountability, professionalism, and teamworkImprove operational performance and customer satisfactionWork alongside leadership committed to continuous improvementWhat You'll DoAs our Residential Electrical Service Manager, you'll oversee the day-to-day operations of our service department while helping both our employees and our business continue to grow.Responsibilities:Lead, coach, and mentor residential service techniciansConduct ride-alongs, performance reviews, and ongoing coachingRecruit, interview, hire, and onboard new team membersManage daily scheduling and technician productivityMonitor KPIs, revenue, and department performanceResolve escalated customer concerns professionallyLead weekly team meetings and technical development sessionsManage inventory, fleet, and departmental budgetsEnsure safety standards and company processes are consistently followedFoster a positive, accountable, and customer-focused cultureWhat Success Looks LikeIn this role, you'll help:Build a highly engaged and motivated teamImprove technician productivity and performanceDeliver exceptional customer experiencesIncrease department profitabilityDevelop future leaders within the organizationQualificationsWe're looking for someone who has:5+ years of experience in residential electrical servicePrevious experience leading service technicians or field operationsStrong leadership, coaching, and communication skillsExperience managing KPIs, budgets, and operational performanceExcellent customer service and conflict resolution skillsProficiency with Microsoft Office and service management softwareValid driver's licenseWhy This Role MattersThe Residential Electrical Service Manager plays a critical role in the success of our company. You'll lead the team responsible for delivering exceptional service to our customers while developing employees and driving operational excellence.If you're ready to lead a winning team, build great people, and make a lasting impact, we'd love to meet you.Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange