Electrical Service Manager

About the role

Michael and Son Services, Inc. is the premier provider of Electrical, Plumbing, HVAC, and Restoration services. We are a family-owned and multi-state operated business based out of Alexandria, Virginia, with locations along the East Coast, and we've been in business since 1976. We place tremendous value in our employees because, without them, Michael and Son wouldn't be where it is today leading the charge of the service industry!

Our company provides an excellent work environment and is passionate about its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers.

Responsibilities

• Effectively manages team members, including technicians and sales consultants, to ensure team objectives and sales goals are being carried out
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Resolves escalated customer issues by developing and maintaining a great relationship with customers
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work

Requirements

Must be able to pass a drug screen and criminal background check

Qualifications

The right candidate will have experience in the areas listed in the responsibilities section.

Benefits

• Competitive benefits package including Health, Dental, STD/LTD, Vision, Supplemental Life, Legal Shield, FSA, and 401(k)
• Company vehicle, gas card, and cell phone provided
• Industry-leading training programs to enhance your leadership skills
• Great opportunity for promotional growth within the company

Pay

Our earnings are performance-based and are amongst the highest on the East Coast in the Service Trade Industry. Our top performing Electrical Service Manager can average $100,000 or more annually plus bonuses