Electrical Service Manager

We need to output HTML fragment with sections: About the role? Actually we have sections: WHO IS FIRSTCALL MECHANICAL? (company overview) maybe "About the company". Position Overview, Responsibilities, Qualifications, Benefits Overview. Also maybe "Pay" not given. "Schedule" not given. So we include only sections with real content. We must not repeat job title as heading. Use

for each section heading. We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO etc. There's none. Also remove duplicated lines. We need to format lists with

• . For prose use

  . We need to include Benefits Overview as a section with list. We need to include "Position Overview" maybe as "About the role". Use heading "About the role". The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if content matches. We have Position Overview (description). Could map to "About the role". Responsibilities: list of duties. Qualifications: list. Benefits: list. Also maybe "Skills" not separate; but we have behavioral profile etc. Could combine into "Skills" or "Requirements". But we have Qualifications section already includes qualifications and behavioral profile. Could split: "Qualifications" for hard requirements, "Skills" for behavioral/profile. But instruction: prefer few substantive sections over many thin ones. So maybe combine qualifications and skills into one "Qualifications" section. We also have "ORGANIZATIONAL ALIGNMENT" reporting line; could be part of About the role or maybe omitted as minor metadata. Could include in About the role paragraph. We need to preserve all substantive info; not invent. Let's extract content: Company overview: "WHO IS FIRSTCALL MECHANICAL? Starr Electric is a commercial and industrial Electrical services provider in Georgia, focusing on metro Atlanta and Macon. Founded in 1947, Starr Electric partnered with FirstCall Group in 2024. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job." Position Overview: "We are currently seeking an Service Manager that will maneuver day-to-day business of the service department. High quality, timely, and on budget completion of service projects, maintenance agreements and system repairs is the primary responsibility of this position." Responsibilities: long list bullet points (starting with Manage and develop the staff...). We'll need to convert each sentence into

  . Ensure we keep all. Qualifications: list: Valid driver's license, 5+ years of hands-on electrical experience, Must be comfortable with computers and Microsoft Office applications, Minimum 5-7 years of management experience, or field experience with supervisory responsibility, Active EPA certificate. Also maybe "Behavioral Profile" etc. Could include those as skills but we can incorporate into Qualifications as sub-bullets? Might be okay to keep as separate list items. Benefits Overview: list: Competitive Weekly Pay, Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More, Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability, Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans, Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program, Generous Referral Bonus of $2,500 per referral, Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances. We also have "ORGANIZATIONAL ALIGNMENT This position will report to the Branch Leader and has responsibility to the service team." Could be included in About the role or Position Overview. We must not include headings with filler. All sections have content. We'll output HTML fragment:

  About the role

  ... company overview + position overview + reporting line maybe.

  Responsibilities

  • ...
  ...

  Qualifications

  • Valid driver's license
  • 5+ years of hands-on electrical experience
  • Must be comfortable with computers and Microsoft Office applications
  • Minimum 5-7 years of management experience, or field experience with supervisory responsibility
  • Active EPA certificate
  • Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
  ... etc for each behavioral bullet. But that may be many items; still okay. We need to preserve all substantive info; the behavioral profile includes many bullet-like sentences. We could keep them as list items. Similarly "Environmental Requirements" and "Physical Demands" could be part of Qualifications or separate section like "Requirements". But we have no separate "Requirements" heading in list; we could add a "Requirements" section for those. However instruction: prefer few substantive sections over many thin ones. So maybe incorporate them into Qualifications as well. We'll include all details from Qualifications block: includes "QUALIFICATIONS" list, then "BEHAVIORAL PROFILE" with sub-bullets, then "Environmental Requirements", "Physical Demands". We'll keep them as list items under Qualifications. We must not include headings like "Requirements" if we don't have separate; but we can still have Qualifications covering all. Now ensure we don't repeat job title as heading. Not using "ELECTRICAL SERVICE MANAGER" as heading. Now produce HTML. Let's craft the About the role paragraph: combine company overview and position overview and reporting line. Company overview paragraph: as given. Position overview sentence. Organizational alignment sentence. We'll make one

  maybe with multiple sentences. Now Responsibilities: need to extract each duty sentence from the block. Let's list them: - Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction - Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs - Assist in developing training and work procedures - Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly - Assist the dispatching operation to ensure appropriate technician selection for type of service - Resolve customer issues and complaints to ensure customer satisfaction - Hold regular 1-on-1 meetings with team members to review performance and progress towards goals - Ensure that materials and equipment are ordered and dispensed for scheduled jobs - Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management - Instruct technicians on proper use of materials and quality workmanship - Verify ongoing training of Technicians - Full financial responsibility for assigned department operations - Ensure company goals are met monthly - Identify and communicate where improvements can be utilized - Ensure that employees have proper tools for the job and that they are properly maintained - Monitor preventive maintenance of vehicles to ensure proper operation - Oversee facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area - Observe IES safety rules and regulations in the performance of duties, Respond to Technician accidents, following safety policy and all drug testing procedures - Run service and maintenance calls, and provide technician support when needed - Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them - Answer questions from the technicians about jobs, procedures, or assist with technical questions - Source parts and pricing and prepare service repair quotes and send to customers for approval - Create and manage service repair projects as they are approved until the completion of the project - Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours - Able to multitask and make sure work is done properly and efficiently - Exemplify and maintain a commitment to a high level of customer service for yourself and the department - These duties may not be all inclusive and can be changed without notice We'll keep each as

  • . Now Qualifications list: From QUALIFICATIONS: - Valid driver's license - 5+ years of hands-on electrical experience - Must be comfortable with computers and Microsoft Office applications - Minimum 5-7 years of management experience, or field experience with supervisory responsibility - Active EPA certificate From BEHAVIORAL PROFILE (list of skills): We need to capture each bullet: - Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story - Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow. - Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals. - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. - Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings. From Environmental Requirements: - Will be required to work in a field environment, traveling to multiple customer sites on a daily basis. From Physical Demands (multiple sentences): We need to capture each requirement as separate list items? Could combine but better to separate. List: - While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. - The employee frequently is required to stand, walk, and sit. - The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. - The employee must regularly lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Also note: "NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization." This is a note; could be included as a paragraph after Qualifications maybe as a small note. But it's boilerplate? It's a standard disclaimer; maybe we should remove as it's generic? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.