Electrical Service Manager

Overview

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals. Compensation for this Role: $120,000 - $140,000 annually, depending on experience.

General Responsibilities

• Maintain open communication lines with all working relationships
• Follow up to ensure items for which the job is accountable for are performed
• Earn and maintains customer’s trust
• Uphold the core values of the organization
• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

• Management
• Manage and direct the work performance of service technicians, project engineers, and service supervisors
• Evaluate performance of Service Technicians
• Make recommendations on hiring, disciplining, and terminating employees
• Enforce the WO process is being implemented by all employees
• Sales
• Manage the “Customer Relationship” as the primary customer contact
• Work with assigned clients to meet their needs
• Leverage existing customer relationships to generate sales and develop constant presence accounts
• Operations
• Monitor and enforce Encore Electric, Inc. safety policies
• Uphold the Service Pledge
• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared
• Purchase material for projects not normally found on a service van
• Submittals
• Regulatory awareness
• Licensing
• Certification
• Certified payroll
• Project preplanning and prefabrication
• Responsible for turnover of project to technician assigned
• Manage the “quality” of the projects and installations assigned
• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory
• Perform the duties of manager on call when assigned
• Training and Development
• Responsible for the training and development of field and office operational staff
• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients
• Financial
• Manage risk and commodity volatility in estimates and proposals
• Understanding of cost-to-complete process and service financials, including: Cash flow, Collections, Profitability of assigned projects
• Timely billing of completed projects
• Track individual service technician and work order performance
• Understanding of cost structure
• Direct cost
• Indirect cost
• Overhead
• Other Duties As May Be Assigned

Knowledge, Skills and Abilities

• Knowledge Of The National Electrical Code
• Encore Electric, Inc.’s preplanning and prefabrication methods
• Problem solving
• Tracking numbers and bits of data relevant to the work assignment
• Skills In Soft skills and high emotional intelligence
• Microsoft Office 365
• Electrical Estimating
• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees
• Performing in situations with high expectations
• Working on a team
• Multitasking
• Technical electrical skills
• Electrical installation methods and procedures
• Troubleshooting
• Adapting to new and changing requirements, environments, and/or information
• Using communication software
• Business writing
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
• Organizing work to accomplish tasks
• Prioritizing and reporting to meet job needs
• Moving manpower
• Physical Requirements
• Driving
• Sitting
• Climbing
• Lifting (up to 50 lbs)
• Standing
• Stooping
• Vision acuity (near and far)
• Walking

Requirements

• High School Diploma or equivalent is required while a degree in related field is preferred.
• 5 years of progressive experience in a fast-paced office management business environment is preferred.
• 5-10 years of electrical service experience is highly preferred.
• Journeyman Electrician’s License is required.

Benefits

• medical, dental, and vision plans, disability, and life insurance
• employee-matched 401(k)
• paid time off (PTO)
• an employee assistance program that includes counseling, legal, and financial advice
• Encore Electric provides excellent benefits for our employees, including:
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
• This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

Contact Information

• To ask any questions about this position, please contact Recruiting@EncoreElectric.com.
• To request an accommodation during the application process, please contact HR@EncoreElectric.com.

Employer Information

• Encore Electric, Inc. is an EOE, including disability/vets.