Electrical Service Manager

Location: South Easton, MA

About the Role

We are seeking an experienced Electrical Service Manager to lead our service team, ensuring high-quality electrical service delivery, customer satisfaction, and operational efficiency.

Responsibilities

• Supervise, mentor, and lead a team of service technicians, including hiring, training, and conducting performance evaluations.
• Ensure all service work meets the highest quality standards, adhering to industry best practices and manufacturer specifications.
• Build and maintain strong relationships with commercial clients, addressing concerns and ensuring satisfaction.
• Promote a culture of safety and ensure adherence to all safety regulations and protocols, as well as compliance with relevant laws and codes.
• Manage inventory of parts and supplies, ensuring adequate stock levels and cost-effectiveness.
• Plan, schedule, and dispatch service calls to technicians for efficient resource allocation and timely client response.
• Manage and implement on-call rotations, ensuring technicians are prepared.
• Collaborate with the Sales team to gather on-site information, provide technical feedback, and coordinate replacement projects.
• Drive consistent growth by selling new maintenance contracts and service accounts.
• Stay updated with industry trends, technologies, and regulations, and provide training opportunities for technicians.
• Identify opportunities for process improvement and implement initiatives to streamline operations and enhance customer satisfaction.

Requirements

• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• 3-5 years of Electrical Service Manager experience.
• Strong leadership and team-building skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities for effective interaction with clients, technicians, and stakeholders.
• Strong problem-solving and decision-making capabilities.
• Proficiency in electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.

Pay

$100,000–$115,000/year, depending on experience.

Benefits

• Excellent medical, dental, and vision insurance package.
• Vacation/PTO.
• Company-paid life insurance.
• Long-term and short-term disability coverage.
• 401K retirement plan.
• Gas card and vehicle reimbursement for limited travel.
• Great work culture with opportunities for advancement within the Relco and Crete networks.