Electrical Service Manager

About the Role

As Pacific Heating & Cooling continues to expand its residential home services, the Electrical Service Manager will play a key leadership role in developing the Residential Electrical Department into a high-performing and profitable division. This hands-on leadership role blends operations and technical expertise, with a focus on recruiting and developing a skilled team, establishing effective processes, ensuring compliance with Washington State regulations and electrical codes, and delivering an exceptional customer experience.

Responsibilities

• Lead the development and continued growth of Pacific Heating & Cooling's Residential Electrical Department.
• Build a team of skilled, customer-focused electricians by recruiting, hiring, onboarding, coaching, and retaining top talent.
• Implement and reinforce department operating procedures, service standards, and best practices that align with Pacific Heating & Cooling's expectations and proven practices used by leading residential electrical service companies.
• Establish a culture of accountability, professionalism, safety, and continuous improvement.
• Partner with the General Manager to identify opportunities for department growth, expanded service offerings, staffing needs, and operational improvements.
• Work collaboratively with the HVAC and Plumbing departments to provide a seamless customer experience and identify opportunities for cross-training and cross-selling.
• Support the development of electrical maintenance agreements, service offerings, pricing strategies, and long-term department growth initiatives.
• Ensure the department has the tools, equipment, inventory, and resources necessary to operate efficiently and deliver exceptional customer service.
• Stay current on industry trends, emerging technologies, and best practices to help position Pacific Heating & Cooling as a leader in residential electrical services.

Qualifications & Requirements

• Washington State EL01 or EL02 Electrical License in good standing.
• Minimum of five years of residential electrical service and installation experience.
• Minimum of three years of leadership, supervisory, or management experience within the electrical industry.
• Demonstrated experience leading, coaching, and developing employees.
• Strong understanding of residential electrical systems, troubleshooting, panel upgrades, service changes, and code compliance.
• Thorough knowledge of the National Electrical Code (NEC), Washington State Labor & Industries regulations, and local permitting requirements.
• Valid Washington State Driver License with an acceptable driving record.
• Ability to successfully pass a background check and any required pre-employment screenings.

Preferred Qualifications

• Previous experience managing a residential electrical service department.
• Experience helping launch, grow, or significantly expand an electrical service operation.
• Experience with ServiceTitan or similar field service management software.
• Strong understanding of departmental financials, including budgets, profit and loss statements, labor management, and key performance indicators.
• Experience with technician performance coaching, ride-alongs, recruiting, interviewing, and employee development.
• Knowledge of flat-rate pricing, residential service sales, and customer experience best practices.
• Experience with electrical service replacements, standby generators, EV chargers, surge protection, and other residential electrical upgrades.

Leadership Expectations

The successful candidate will demonstrate the ability to:

• Lead with integrity and professionalism.
• Build trust and accountability within the team.
• Coach and develop employees through regular feedback and field coaching.
• Make sound operational and financial decisions.
• Effectively communicate with employees, customers, and leadership.
• Hold team members accountable to established company standards and performance expectations.
• Promote a positive culture focused on safety, quality, customer satisfaction, and continuous improvement.

Why Join Pacific Heating & Cooling

At Pacific Heating & Cooling, our mission is built on a Win³ culture—ensuring success for our customers, our employees, and our company. As a family-owned and operated business, we treat each team member as part of our extended family.

Benefits

• Top-tier compensation (based on experience)
• 100% employer-paid medical, dental, and vision premiums for employees
• 50% employer-paid premiums for family members
• Paid vacation, holidays, personal, and sick time
• 401(k) with employer matching and profit sharing
• Life insurance and long-term care insurance
• Company-provided vehicle and vehicle allowance
• Company-paid training and development
• Company events, family-friendly gatherings, and twice-monthly company breakfast

Pay

Salary: $93,000-$110,000 annually, DOE

Schedule & Location

• Full-time: Monday–Friday
• Day shift: 7:00 am – 4:00 pm
• In-person position
• Lakewood, WA (relocation required prior to start)