Electrical Service Manager

About the role

As an Electrical Services Manager 1, you will provide overall administrative and service support for small recurring and non-recurring work, including service contracts, projects, and work orders.

Since our founding over 100 years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest employee-owned electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company experiencing tremendous growth and success.

Responsibilities

• Manage all aspects of project documentation including submittals, RFIs (Return for Information), and project meeting minutes.
• Supervise and direct overall work activities as assigned by the Electrical Services Manager, including planning, coordinating, and resolving problem areas while ensuring all company/project policies, procedures, and standards are maintained.
• Prepare complete estimates and budgets for service contracts, projects, or service calls with a detailed review of client requirements.
• Manage scopes of work within service contracts, including electrical and fire alarm services for preventive maintenance, repairs, subcontracts, and renovation work.
• Provide support for team projects based on complexity and additional requirements.
• Understand terms and rates with clients to facilitate and sustain service accounts.
• Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interests while maintaining client relationships to ensure profitability.
• Schedule regular visits with Electrical Services Managers to sustain service accounts and ensure client satisfaction.
• Fulfill division objectives, policies, procedures, and performance standards within corporate policy boundaries.
• Maintain a complete knowledge of the status of all projects and promote a "win-win" attitude to ensure successful, profitable work and satisfied customers.
• Coordinate efforts with the Business Development Group.
• Monitor the quantity and quality of work performed by service drivers and support personnel.
• Execute the organization’s programs, policies, standards, and procedures consistently with corporate guidelines.
• Assume additional responsibilities as required by the division’s operating needs or as directed by the Division Manager.

Requirements

• Minimum 3 years’ experience in a project management, service management, or facility management role.
• Demonstrated experience in promoting and selling service contracts to meet client needs (can be a combination of education, training, and relevant experience).
• Proficient technical and customer service skills.
• Able to meet deadlines and work within budgets.
• Extensive knowledge of safety protocols and procedures.
• Ability to apply innovative and effective management techniques to maximize employee performance.
• Commitment to working in a team atmosphere.
• Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid and Oracle preferred. Advanced skills in Excel.
• Working knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, or ChekHub.
• Ability to prioritize and manage multiple tasks, adapting to changing priorities as necessary.
• Effective oral and written communication skills.
• Self-motivated, proactive, and an effective team player.
• Ability to interact professionally with all levels of employees, vendors, clients, and others.

Working Conditions

• General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is primarily indoors with varying environmental conditions (e.g., fluorescent lighting, air conditioning).
• Noise level is usually low to medium but can be loud on the jobsite.
• Occasional lifting of up to 30 lbs.
• Travel up to 50%.

Benefits

• ESOP – Employee Stock Ownership Plan.
• 401K retirement plan.
• Annual bonus program based on performance, profitability, and achievement.
• 17 PTO days per year plus 10 paid holidays.
• Medical, dental, and vision insurance.
• Term Life, AD&D Insurance, and Voluntary Life Insurance.
• Disability Income Protection Insurance.
• Pre-tax Flexible Spending Plans (Health and Dependent Care).
• Charitable giving match through the Rosendin Foundation.