EHR Training and Content Development Specialist

About the role

The EHR Training and Content Development Specialist is a key associate at Hope Network whose primary responsibilities include the implementation, optimization, and adoption of the NextGen EHR across clinical, behavioral health, residential, and administrative departments.

Responsibilities

• Develop clear, user-focused training materials tailored to clinical, behavioral health, and administrative workflows.
• Contribute to continuous improvement of instructional design and training processes.
• Create job aids, quick-reference guides, e-learning modules, and instructional videos.
• Collaborate with subject matter experts to create educational materials.
• Create engaging and valid training evaluation exercises to measure training effectiveness.
• Deliver in-person and virtual training for providers, clinicians, behavioral health teams, care managers, and administrative staff.
• Build educational materials using a variety of techniques (e.g., online courses, manuals, quick reference guides).
• Support onboarding and ongoing training for new NextGen users.
• Partner with clinical and operational leaders to ensure all content meets regulatory and workflow requirements.
• Analyze clinical, behavioral health, and administrative workflows and translate them into efficient, compliant EHR processes.
• Support system testing, validation, and troubleshooting of workflows.
• Affiliate with ongoing system optimization, updates, and enhancement requests.
• Maintain version-controlled documentation of changes and updates.
• Work with Hope Network Human Resources to best utilize the learning management system.
• Systematically evaluate the efficacy of educational programming and strive for continuous improvement.
• Survey stakeholders and subject matter experts to identify educational needs of users.
• Maintain awareness of current best practices in adult education.

Qualifications

• Bachelor's degree preferred
• Minimum of 3 years experience in the field of education content creation
• Experience working with EHR in clinical, behavioral health, residential, or administrative settings
• Experience with learning management system development and maintenance
• Demonstrated ability to communicate effectively in written and verbal formats
• Demonstrated ability to organize, prioritize, and complete multiple tasks
• Demonstrated proficiency with Microsoft Office
• Ability to manage competing priorities
• Ability to support and articulate the mission of Hope Network