EHR Training & Support Specialist

What you’ll do

• Healthcare Workflow Integration & Change Management
• Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities
• Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption
• Develop workflow documentation, process maps, and transition guides
• Facilitate communication across practices, internal departments, and external partners to ensure alignment
• Monitor post-implementation adoption and surface feedback to management
• EHR & Technology Training
• Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems
• Develop training programs that connect system use to broader operational and clinical context
• Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions
• Absess end-user proficiency and provide follow-up training as needed
• Create and maintain training materials, quick reference guides, tip sheets, and SOPs
• Support adoption of emerging tools, including AI-assisted applications
• Stay current on system updates and evolving best practices
• Clinical Systems Optimization
• Support EHR and clinical system optimization to meet the needs of member practices
• Assist with identifying and implementing new technology aligned with real-world workflows
• Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement
• End-User Support & Triage
• Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance
• Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate
• Log and track support interactions in the ticketing system to support trend identification
• Collaboration & Cross-Functional Engagement
• Act as a liaison between practices and internal/external departments during transitions
• Participate in relevant committees, workgroups, and project teams
• Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding

Who you are

• Required
• 2+ years in healthcare IT, EHR support, clinical training, or workflow optimization
• Experience assessing and redesigning clinical or administrative workflows
• Proven ability to deliver training across multiple systems in a healthcare setting
• Strong communication, interpersonal, and problem-solving skills
• Experience developing end-user documentation, workflow maps, and training materials
• Ability to learn and train on new systems quickly
• Comfortable supporting staff and leadership through operational transitions
• Ability to manage competing priorities and travel to practice sites across Rhode Island
• PREFERRED
• Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field
• Clinical background (MA, LPN, RN, or similar) strongly preferred
• Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)
• Familiarity with primary care operations and multi-site environments
• Knowledge of HIPAA and healthcare data privacy standards
• Experience in a physician group or healthcare management company

Physical Demands

Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs.

Salary range

$80,000 - $90,000 USD

Equal Opportunity Employer

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.