EHR TRAINER & SUPPORT COORDINATOR

Responsibilities

• Provide direct EHR training to new and existing staff, including onboarding, refresher training, and workflow updates.
• Develop, maintain, and update EHR training materials, tip sheets, and standard workflow documentation.
• Serve as the primary point of contact for EHR-related user questions and support.
• Manage and track EHR help desk tickets, including triage, resolution, and timely escalation.
• Identify recurring issues, training gaps, and workflow challenges and communicate trends to EHR leadership.
• Support staff during system updates, workflow changes, and go-live activities.
• Cook up EHR onboarding and offboarding requests, including submitting access requests per established procedures.
• Aid with system testing and validation activities as assigned.
• Train staff on EHR downtime and recovery workflows and assist with post-downtime documentation.
• Reinforce standardized EHR workflows and best practices across sites and programs.
• Collaborate with site and program leadership to support consistent EHR use.

Qualifications

• 2–3+ years of experience using an EHR system, preferably eClinicalWorks.
• eCW Train-the-Trainer Certification preferred.
• Strong verbal and written communication skills, with the ability to train and guide diverse staff in effective EHR use.
• Strong customer service, interpersonal, and problem-solving skills.
• Ability to meet deadlines and manage competing priorities.
• Attention to detail and ability to identify workflow and training gaps.
• Ability to work independently and collaboratively.
• Working knowledge of HIPAA and EHR-related privacy requirements.
• You must have the ability and willingness to regularly travel, if working in Nassau or Suffolk Counties, a valid New York, driver's license and transportation.