EHR Trainer

W2 only, no C2C. Must be authorized to work in the United States now and in the future. This is a hybrid role based in New York City, NY, with periodic travel to customer sites as needed.

About the role

Carex is partnering with a rapidly growing behavioral health technology company to hire EHR Trainers who will support customer implementations and adoption of its platform. The role is hands‑on and customer‑facing, focusing on live training sessions across intake, admissions, clinical, and revenue‑cycle workflows. Trainers with experience in revenue‑cycle management (RCM) workflows—billing, claims, eligibility, denials, and related financial processes—are especially sought.

Responsibilities

• Lead virtual and in‑person EHR training sessions for customer teams.
• Train users across intake, admissions, clinical, administrative, and revenue‑cycle workflows.
• Deliver role‑based training for frontline staff, clinicians, billing teams, super users, administrators, and operational leaders.
• Support training around billing, claims, eligibility, denials, payments, and other RCM workflows when applicable.
• Help users understand platform functionality and how the technology fits into their day‑to‑day responsibilities.
• Partner closely with Implementation and Deployment teams to prepare customers for go‑live.
• Support training readiness, go‑live, and post‑launch adoption activities.
• Identify knowledge gaps and provide additional coaching or reinforcement as needed.
• Develop and improve training materials, documentation, job aids, and other enablement resources.
• Gather feedback from customers and frontline users to improve training programs and the overall implementation experience.
• Become a subject‑matter expert on the platform and continuously learn new functionality as the product evolves.

Requirements

• Experience training users on an EHR, practice management platform, healthcare technology system, or other complex workflow‑driven software.
• Strong presentation and facilitation skills with the ability to confidently lead both small‑ and large‑group training sessions.
• Understanding of healthcare workflows across intake, admissions, clinical operations, billing, or revenue cycle.
• Ability to explain complex systems and workflows in a clear, practical, and approachable way.
• Comfort working directly with healthcare professionals and users with varying levels of technical experience.
• Strong organization, attention to detail, and ability to manage multiple training priorities.
• Ability to adapt training based on different audiences, workflows, and customer needs.
• Comfortable operating in a fast‑paced, growing environment where processes and training programs are still being built.
• Willingness to travel periodically to support customer implementations and go‑lives.

Nice to Have

• Revenue‑cycle management experience, particularly with billing, claims, eligibility, denials, payment workflows, or EHR‑based RCM training.
• Experience with behavioral health organizations or behavioral health EHR platforms.
• Experience supporting EHR implementations, go‑lives, or system migrations.
• Experience developing training curriculum, job aids, or other learning materials.
• Experience training enterprise healthcare organizations with large or distributed user populations.

Compensation

Base salary $70,000–$100,000, depending on experience.